while the hotel is undergoing some remodeling you still get that Hampton service
we where greeted with water bottles clean rooms and quick in, Breakfast was well stocked with eggs fruit, waffles bagels and cereal. Front staff was very friendly and the ride to the airport was quick and easy

My 86 year old Italian parents who don't speak English well got stranded at the Baltimore airport when the second leg of their flight got cancelled. I called the front desk from where we were in Rhode Island and explained the situation to Gabby who took care of everything. She sent the shuttle driver to go find them describing to the driver what they were wearing. The driver found them outside baggage claim, of course waiting at the wrong spot! Gabby had the key waiting for them when they walked in, even thought to put them on the ground floor. She gave them some snacks and toiletries since it was so late at night and the airline kept their bags. She showed them where to get breakfast in the morning and what time to arrive in the morning to get the shuttle back to the airport. Then she called me back to say she had got them settled and what their room number was. What a relief for us being so far away and unable to do much. Then she even thought later that they are senior citizens and discounted the room for us. Cannot say how much Hampton Inn worked for us this trip. Thank you so much! Great Customer Service....

Old but clean property undergoing renovations. My room was clean and comfy and the staff was exceptional. They offered to shuttle me to dinner when I asked for local recommendations. I had a little vibration in my heating unit which the quickly repaired. Very quiet for an airport hotel. Good value and great proximity to BWI airport. Thanks for a pleasant stay.

A friend and I stayed here this past weekend. We were treated respectfully by the hotel attendant. She quickly acknowledged that I was a Hilton Honors member and that this stay [would] be counted towards rewards points. Before going to the room, she offered us complimentary snacks, which was a pleasant treat. The shuttle service was great and convenient. The room was clean and comfortable. The complimentary breakfast had a variety of selections including cereal, waffles, and mini cheese omelets. YUM! Checkout was efficient and prompt, and the desk attendant, Tisha, was very accommodating. She addressed my concerns and displayed excellent customer service skills. She should be commended for her pleasant demeanor and customer service friendly attitude.