My 86 year old Italian parents who don't speak English well got stranded at the Baltimore airport when the second leg of their flight got cancelled. I called the front desk from where we were in Rhode Island and explained the situation to Gabby who took care of everything. She sent the shuttle driver to go find them describing to the driver what they were wearing. The driver found them outside baggage claim, of course waiting at the wrong spot! Gabby had the key waiting for them when they walked in, even thought to put them on the ground floor. She gave them some snacks and toiletries since it was so late at night and the airline kept their bags. She showed them where to get breakfast in the morning and what time to arrive in the morning to get the shuttle back to the airport. Then she called me back to say she had got them settled and what their room number was. What a relief for us being so far away and unable to do much. Then she even thought later that they are senior citizens and discounted the room for us. Cannot say how much Hampton Inn worked for us this trip. Thank you so much! Great Customer Service....
- Official Description (provided by the hotel):
- Beautiful, recently renovated hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, Monday-Thursday Manager Reception, wireless access, parking, free shuttle to airport and rail stations. Hilton honors rewards available. Convenient to major highways and Inner Harbor, just one mile from BWI Airport, Amtrak and light rail stations. Many weekend packages available. 100% non-smoking and pet friendly. ... more less
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- Also Known As:
- Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
- Hampton Inn Linthicum
- Linthicum Hampton Inn