Upon arriving at the hotel, I was told the shuttle bus would take us to the nearest restaurant & pick me up. I was accompanied by a colleague and the frst thing that went wrong was the driver didn't even bother to get the door (as is customary). Gary (the driver then joked about what type of service I was expecting which was in poor taste. He also dropped us off at the bottom of the hill of the restaurant - normally one is dropped off/picked up at the "to-go" door. when we were ready to go, Gary told us it would be 10 minutes before he arrived, well thatturned into 35 minutes (we later found out he got off in that time so that is why we weren't picked up). Nevertheless, after logging my complaint, the operations Director, Patrick Wilson took care of us as only a true professional could! He along with Greg, Jasmine, and Kira, more than made up for that horrible experience that could have easily resulted in losing my company's business. My stay was a week and thosepersons mentioned made sure that every need I had was taken care of!
- Official Description (provided by the hotel):
- Beautiful, recently renovated hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, Monday-Thursday Manager Reception, wireless access, parking, free shuttle to airport and rail stations. Hilton honors rewards available. Convenient to major highways and Inner Harbor, just one mile from BWI Airport, Amtrak and light rail stations. Many weekend packages available. 100% non-smoking and pet friendly. ... more less
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- Also Known As:
- Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
- Hampton Inn Linthicum
- Linthicum Hampton Inn