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“Terrible AC Unit” 1 of 5 stars
Review of Hampton Inn Baltimore - Washington International Airport

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Hampton Inn Baltimore - Washington International Airport
2.5 of 5 Hotel   |   829 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #5 of 29 hotels in Linthicum Heights
Fairfax, Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Terrible AC Unit”
1 of 5 stars Reviewed January 15, 2013

The AC Unit in my room did not cool properly. The Heater had been on all day and I wasn't able to get the room cool enough to sleep. I will stay at another hotel next to the BWI Airport next time. I hope to be contacted for either a full refund, or to be extended a free room at "another" Hampton or Hilton Property.

Room Tip: Don't stay here if you need to get a good night's rest before a flight the next day.
See more room tips
  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, January 16, 2013
Hello Mr. Wright:

Further to our phone conversation and emails yesterday, I would like to apologize for the inconvenience caused during your stay. I am sorry that your stay did not meet your expectations. As mentioned before, we do adjust our room temperature to 68 heat and 72 AC. Since you prefer the room to be at 65 AC, please do not hesitate to contact the hotel prior to arrival time, so we could adjust it in your room accordingly.

I hope you will enjoy the points credited to your HHonors account and we look forward to welcoming you to our hotel in the near future

Best Regards
Mustapha Agourram
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Delaware
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 12, 2013

I stayed here mid-December before an early morning flight out. I was greeted by a very friendly front desk clerk and also the manager, who invited me to their nightly happy hour; I declined and he told me to let them know if I needed anything. The room was a typical Hampton room, clean and nice with a comfy bed. Very quiet. They had a free shuttle to the airport but I did not use it as I had driven and planned to park in my favorite FastPark parking lot, right around the corner. I highly recommend this hotel if you need to stay near the BWI Airport.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, January 14, 2013
Thank you very much for taking time to review our hotel. We are pleased to hear you enjoyed your stay with us.
We look forward to welcoming you to our hotel in the near future

Best Regards
Mustapha Agourram
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed January 6, 2013

Pros: Shuttle bus is very very convenient and it's free! It will take you to eat at nearby restaurants or to the airport. Customer service and maintenance was great considering we had issues with the room so they upgraded us. Had issues with the upgrade so our stay was free!

Neutral: Close which is great except for the noise.

Cons: Rooms had maintenance issues. First room the toilet would run for several minutes every time you flushed and the TV only had 10 of the 40 channels(approx). We did get upgraded to a suite which was nice but the AC unit was leaking all over the floor and the bathroom was not very clean.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, January 8, 2013
Thank you very much for your feedback regarding your recent stay at the Hampton Inn BWI. We are sorry that your experience with the first room us did not meet your expectations; please allow me to express my sincerest apologies.
Thank you again for sharing your experience, and we hope to welcome you to our hotel in the near future
Sincerely,


Mustapha Agourram
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2013

We booked and stayed at this hotel for a Christmas cruise out of Baltimore to The Bahamas. The facility was excellent. Round trip shuttle bus and 7 days on site car parking were included. The self serve buffet breakfast was fresh and plentiful. I would HIGHLY recommend this hotel to any cruisers leaving from Baltimore and desiring a relaxing "start" and "finish" to their cruise from the Port of Baltimore.
The front desk staff were courteous and efficient and the shuttle bus driver was friendly and professional.

Room Tip: There is a separate elevator servicing rooms towards the back.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, January 8, 2013
Thank you very much for taking time to review our hotel. We are glad to hear you enjoyed your stay with us. We hope you have had an amazing cruise.

We will share your feedback with the entire team.

Thanks
Mustapha Agourram
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Somerville, Massachusetts
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 30, 2012

My husband and I stayed at this Hampton Inn for 2 nights over Christmas while visiting family- we picked it because it was one of the only hotels that didn't charge an insane fee for bringing our dog (the website says something like $25 or $50 cleaning fee but they actually didn't charge us anything). The location is fine- right off the highway and close to the airport. The free breakfast is always a plus and everyone that worked at the hotel was very friendly. No real complaints except that our room was very old and beat up (could be that they save those for people traveling with pets, which makes sense) and hallways and lobby need to be refurbished. I was pleasantly surprised to find clean and updated gym equipment though- definitely a plus!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 31, 2012
Thank you very much for taking the time to tell us about your experience at the Hampton Inn BWI, MD. We very much appreciate your comments regarding your stay. We are also pleased to announce that in addition to many room updates, we are renovation our lobby this month.

Happy New Year from Hampton Inn BWI team
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Apex, North Carolina
1 review
4 of 5 stars Reviewed December 29, 2012

My family had a good experience at the Hampton near BWI. The lobby has a cozy area to read with a fireplace. The breakfast was very good and the breakfast staff was very friendly and managed the area well. The management team was very helpful, in particular Mr. Kish. The rooms are clean and comfortable.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 31, 2012
Many thanks for taking the time to tell us about your experience at the Hampton Inn BWI, MD. We very much appreciate your comments regarding your stay.

Happy New Year from Hampton Inn BWI team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Berlin, Pennsylvania
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 21, 2012

We had no intentions of staying here. Unfortunately, Mother Nature decided to muck with our flight and it being CHRISTMAS, we had no luck getting standby onto no less than THREE other flights. So, after spending all day in the airport getting to know customer service agents and trying out all the different gates, we got the last room at the Hampton Inn.

No problems checking in. So nice to have cookies, fruit, chips/salsa, cheese/crackers, and drinks available. Super easy to navigate to the Wal-Mart at Arundel Mills to buy stuff to sleep in because our bags DID get to travel on the first flight we didn't get to go on! Yeah!

The room was spacious enough for sleeping. Everything was clean and neat. Lots of easy-to-access plugs for everyone's electronics.

I did hear plenty of planes coming/going, but I think if you have the heater/AC going, it's not really that bad. And guess what....if you stay near an airport, you're going to hear planes. The noise of them did not keep me awake nor did it awaken me.

Didn't hear a lot of neighbor noise.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 24, 2012
Thank you very much for taking time to share your feedback regarding your recent stay with us. I am sorry to hear that your flight was cancelled. I hope you have made it safe back home.
We look forward to welcoming you again to our hotel in the near future

Best Regards
Mustapha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn Baltimore - Washington International Airport

Address: 829 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Linthicum Heights
#5 Family Hotel in Linthicum Heights
#8 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Baltimore - Washington International Airport 2.5*
Official Description (provided by the hotel):
Beautiful, recently renovated hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, Monday-Thursday Manager Reception, wireless access, parking, free shuttle to airport and rail stations. Hilton honors rewards available. Convenient to major highways and Inner Harbor, just one mile from BWI Airport, Amtrak and light rail stations. Many weekend packages available. 100% non-smoking and pet friendly. ... more   less 
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Also Known As:
Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
Hampton Inn Linthicum
Linthicum Hampton Inn

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