I stayed in this hotel at the end of October 2012 - I had taken the Amtrak from NYC to BWI, was staying one night and then taking the train into DC the next morning. I arrived somewhat late at the train station - about 10:20 PM - I called the shuttle and the driver was there within about 10 minutes. He was very nice but seemed to be running a pizza delivery telephone number from the van as well? Seemed a little odd.....I digress....Upon check in, the front desk staff was very nice and I had requested 1 King bed but was given 2 doubles, which I didn't find out until I got to the room - not a huge issue - just a personal preference thing. Upon arrival in my room I noticed several things which did not match up to the rest of the hotel - while this Hampton was certainly not the newest I'd seen, it was not the oldest I'd seen either - my room was seriously lacking an update. The furniture was well worn, the desk chair looked like it MIGHT have been from the late 80's/early 90's, the bathroom was pretty used as well - the bathtub was definitely needing some grout and attention, and I have to say that the bed was not the usual comfy bed you find in a Hampton. Then there was the smell. I believe I'm right in thinking that this hampton was smoke-free - this room definitely was not. It stunk. I tried turning on the air conditioner to see if that would help move it around, but it did not. I called down to the front desk - and to their credit they appeared to be concerned about the problem, but stated that they were sold out and I had been given the last room. I asked what we could do to remedy the situation and mentioned being transferred to another property perhaps, as I have allergies and asthma (which is why I usually stay at Hamptons in the first place- they are usually pretty good about cleanliness and enforcing the no-smoking rules). My suggestion was completely glossed over, and they only could offer some air spray - which came about 40ish minutes later. They sprayed it all over my room, turned off my air, citing that the smoke smell was coming in from outside, and left. While it did smell better once the spray settled, the smell wasn't gone. I was so exhausted by that point that I decided just to live with it. The next morning, the breakfast was just OK - seemed to be a little picked over at 9 AM, and the shuttle driver on the way back to the Amtrak station was very pleasant and professional. I'm on the fence with this one - perhaps I just got a bad room? I have had a string of bad luck with Hilton Brands/Hampton Inns and have been threatening to the honors people (I'm 3 or four nights away from gold status for the year) for months now to take my business elsewhere - I've tried Starwood and other brands, but like I bad habit I keep coming back to Hilton/Hampton because of their convenient locations where I travel. I hope my luck/their quality turns around soon.

This hotel is very well located, near the Airport BWI, very near to a Train Station that allows you to go easily to Washignton and Baltimore.

Very big and clean rooms.

The shuttle service is excellent.

This could be the most pleasant hotel stay I have experienced in a long time! After traveling all night, we arrived at the hotel early, yet were accommodated and warmly welcomed by Patrick. The hotel is well appointed, seems new, and has the friendliest staff! The room and bathroom were perfectly cleaned, the bed was comfortable, and there were plenty of towels. The breakfast buffet was exceptional, and the price can't be beat!! This hotel has it all, exemplified by it's outstanding staff.

The staff at this hotel are very welcoming and accommodating. They remained cheerful and helpful in what was a tense situation. We stayed here during Hurricane Sandy and stayed longer than we expected. The staff never hesitated extending our stay as needed with all of the flight cancellations. In the pouring rain, the shuttle driver drove us to a local convenient store and waited for us to make our purchases.

I thank the staff for their courteousness and willingness to be so accommodating.

If we are in the area again for travel and need a place to stay near the airport, this hotel will be our first choice.