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Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport
3.0 of 5 Hotel   |   1300 Concourse Drive, Linthicum Heights, MD 21090   |  
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Ranked #19 of 29 Hotels in Linthicum Heights
Phenix City, United States
1 review
“Music Festival”
4 of 5 stars Reviewed June 14, 2013

For the amount of personnel, the breakfast was handled well, however the configuration and set up made breakfast a little difficult. Two lines should be identified....one for omelets and the other for the breakfast bar. makes for quicker service and less confusion.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
    171
    128
    92
    47
    17
See reviews for
151
77
28
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Los Angeles, United States
1 review
3 of 5 stars Reviewed June 14, 2013

I stayed here for one night and chose this location because of the close proximity to the airport and the free shuttle. The staff was friendly, but the carpet in my room was filthy, and the hotel looked rather dingy and generally run-down. The fish pond in the center courtyard was dirty and clouded over. The clientele were sketchy too -- the guy in front of me in line to check in was standing on the floor in his bare feet, and his toenails were all yellowed and infected with fungus. Nice. Lots of kids screaming and running through the halls. The complimentary breakfast was good, and I liked the made-to-order omelette station. The rate was cheap since I paid with a combination of dollars and HHonors points, but I don't think I'd pay full price to stay here.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, Delaware
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 12, 2013

We stayed here the night prior to flying out of BWI. The hotel was lovely and the staff friendly. We had a suite and it was quite comfortable. We enjoyed their managers cocktail party and then turned in. We had an early departure and their shuttle bus was right on time. We would definitely stay here again

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyna W, Manager at Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport, responded to this review, June 13, 2013
Thank you for staying with us - we appreicate your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaluma, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 9, 2013

After staying at the Embassy Suites in Maryland, I was extremely disappointed and dissatisfied with the room and the poor service. It was surprising to see a room with a broken dresser drawer, tv, torn wallpaper, stains on the bedroom carpet, light switches broken, and a very noisy air conditioning unit. The handles for the shower and faucet were so flimsy, we had to gently turn them or they'd break off. The sheets and comforters were so outdated, they looked like they were hand me downs. Fortunately, the two women who cooked our breakfasts in the morning were the best part of our trip. Friendly, fast and great chefs!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyna W, Manager at Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport, responded to this review, June 13, 2013
We’re sorry we didn't provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.
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Chambersburg, United States
1 review
5 of 5 stars Reviewed June 4, 2013

Very attentive staff. Great breakfast. Very nice, comfortable beds. A great stay. Close to local attractions and centrally located for wedding purposes. Front desk and bell hop-friendly and effecient.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyna W, Manager at Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport, responded to this review, June 13, 2013
Thank you for your great feedback - sharing your comments with our front desk and bell station teams! Hope we see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 3, 2013

Wife and I stayed at Embassy Suites for one night, and the hotel was overall nice. Check in went smoothly, and the room was good. The pool and hot tub area were very nice, the problems came with the happy hour and breakfast. Both were extremely full, and the hotel did not have a good plan for dealing with the large groups. For the happy hour, the line was about 15 people long for the one bartender, and the breakfast was a disaster time-wise. There are two lines I guess, but they combine after the omelet station. The hotel also insists on personally giving you items such as bacon. This made the wait for breakfast about 25 minutes. Overall, the stay was nice, just trouble with the lines.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyna W, Manager at Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport, responded to this review, June 4, 2013
Dear FSUMot, Thank you for your feedback - we are well aware of the high volume we are experiencing for weekend breakfasts especially now that summer is offically upon us..., we are working on being more efficient in communicating to our guests to try and come down early to avoid the crowds as everyone sleeps in on the weekends which makes for a "rush hour" effect after 8:30am. We serve the hot items to provide fair portion controls - I know that makes the wait a bit longer, but this way everyone is assured we won't run out of their favorite breakfast foods. Normally the evening Manager's reception is manageably busy - we had more unexpected early arrivals that weekend so I apologize that you had to wait.
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Philadelphia, Pennsylvania, USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2013

when my husband and i go to Baltimore, the Embassy suites is our only choice. always great service there. staff is very attentive & helpful.great nite sleep. accomidations in the room met our expectations.

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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nyna W, Manager at Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport, responded to this review, June 3, 2013
Thank you so much for your kind words regarding your stay with us! We really appreciate your business and look forward to hosting you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport

Address: 1300 Concourse Drive, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Linthicum Heights
#17 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Embassy Suites Hotel Baltimore
Embassy Suites Linthicum
Linthicum Embassy Suites

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