My husband and I stayed at Aloft at 1741 W. Nursery Rd, Linthicum, Maryland 21090 (near Baltimore-Washington International Airport) during 05/12/2010-05/16/2010. We had a 7 AM flight to catch to return Dallas.
Around 11PM on 05/15/10, loud club music started playing. Our room located in the corner of the 4th floor, with the loud club music going on, there was no way for us to fall asleep. We called the front desk to express our concerns, they promised to turn down the music and did nothing. So I went down the lobby area, which was already crowded with young people majority African America dressed in party attire. There were a few younger kids around 10 to 13 years sitting nearby the elevator and hallway area. I learned from the front desk that Aloft held a graduation party with approximately 80 to 100 high school graduates and their friends. While speaking to me, the displays of the front desk were constantly knocked over by the people at the party. The lobby was very crowded; some guests of the party were hanging out in the swimming pool area and back of the building There was a gentleman also inquired the noise level. The front desk lady said she would turn down the music again, I went upstairs, and nothing was done. My husband was angry that that hotel does not respect a guest's basic rights. Until 12:30AM, the noise in the 4th floor was as loud as it started. We started packing and decided to check out.
The front desk lady informed me that the Aloft will refund $ 117.52 to my credit card and issued me a statement with that credit amount.
After 3 or 4 days, I called the hotel at --- regarding on the refund, nobody answered the phone, I left a voice-mail and nobody called me back. I wrote an email to Vanessa Stanley, (---) who is the general manager of aloft in that region. She never replied though a customer feedback email was sent to me in her name several days after we checked out.
After 11 days and I have not yet seen the refund on my credit card, so I wrote a comment on their corporate website. I received a response very quick and saying the issue would be taken care in 24 to 48 hours. Three days later, on 06/07/2010, the hotel manger Larry Garcia sent an email and apologized for what happened and ensured the refund will be processed in a couple days. Keep in mind it has been 23 days since we checked out that hotel.
I waited for three days to check my credit card, no refund. I waited for another 2 days, nothing. I called --- and asked to speak to Larry Garcia, the front desk said he was in a meeting and before I could say a word, she transferred me to Larry’s voice mail. In the voice mail, I told Larry Garcia that we have not yet seen the refund yet. We really hope the refund is taken care of. Larry never called me back. Next day, my husband called and asked to speak to Larry Garcia, guess out, he was in the meeting. So my husband left a voice mail and saying we wanted to receive the refund as soon as possible.
Larry Garcia the general manger never called back. At this point, it was not the money that kept us going, it’s a challenge! We don’t believe a nationwide hotel could have service that bad! My husband called the hotel several times a day and everyday, and guess what Mr. Larry Garcia was in the meeting. What a shame! What a lame excuse! Finally my husband got a chance to speak with Larry on the phone and he promised to take care the refund.
Finally on 07/19/2010, we receive the refund! That is 64 days after we checked out that hotel.
We, in our lifetime will never stay in Aloft again, and we will also suggest our friends and family stay away from that hotel. We were fooled by the cheap and IKEA inspired interior design.
- Also Known As:
- Aloft - Baltimore Washington International Airport Hotel Linthicum
- Aloft - Baltimore Washington International Airport Hotel
- Official Description (provided by the hotel):
- Aloft Baltimore-Washington International Airport Hotel offers something bold and new to the culture-conscious traveler alienated by cookie-cutter, one size fits all experiences. ... more less
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