Aloft is such a predictable spot - I have stayed at these hotels in many different cities and enjoyed the firm mattresses, soft sheets, in room coffee, high design, friendly staff and groovy music every time. This was my first stay at Aloft BWI and I immediately noticed that all of the staff seemed really friendly and happy - so that is a plus! I was a bit sad to learn that the shuttle would not take me to "nearby" Arundel Mills as I had planned, but I spent a happy couple of hours relaxing at the hotel instead. I love the vibe at Aloft and find it a very peaceful place to be. A few notes to the management for some minor improvements - when your guests call for the shuttle - give them an accurate estimate - even if it is a wide range - between 5 and 20 minutes would be fair. I used the shuttle service 4 times in 2 days and was always dramatically surprised at how fast (under 1 minute) to how slow (over 30 minutes) my wait would be. I know this is not an exact science and difficult to predict, but try to give a somewhat accurate guess in terms of minutes. Also, it was really, really painful to wake up on my second morning to realize that the cleaning service had failed to replenish the tea and cream. This might seem minor, but having to get dressed and presentable to go down to the lobby on Sunday morning is points off....... Were they mad that I did not leave a Saturday tip???? I didn't have any change until Sunday and then I definitely did NOT leave a tip - nor a mess. Otherwise, a happy and peaceful stay and I thank you. I hope my comments are helpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 10, 2013
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Thank you for taking the time to share your thoughts regarding your recent stay in the BWI area. We appreciate you being loyal to the Aloft Hotels brand and definitely feel honored that you stayed with us while in the area. We're sorry we disappointed you with the beverage refresh miss and the unpredictable shuttle. We have forwarded your comments to our appropriate teams and look to make improvements. Thanks so much for sharing and we look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.