We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“So disappointed!!!!” 2 of 5 stars
Review of Aloft BWI Baltimore Washington International Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Aloft BWI Baltimore Washington International Airport to your Saves list
Aloft BWI Baltimore Washington International Airport
3.0 of 5 Hotel   |   1741 West Nursery Road, Linthicum Heights, MD 21090   |  
Hotel amenities
Ranked #24 of 29 Hotels in Linthicum Heights
GreenLeadersGold level
Lancaster, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“So disappointed!!!!”
2 of 5 stars Reviewed August 12, 2013

We stayed here in 2009 right after they opened. It was really nice, probably because it was new. Now, not so much. Beds were terrible. I love a firm bed but this was like sleeping on plywood boards. The hotel isn't being kept up. Scratches and dents in the walls all through the corridors, holes in the wall of our room, ripped wall paper, stains all over the carpet, hair in the beds. Rude staff. Waited over 30 minutes in the hot sun at the BWI Business District light rail for the shuttle to come. When I called after 20 minutes the front desk guy was clueless and downright rude. Other hotel shuttles were there TWICE in the time it took for our shuttle to come. Then one night there was an event over at the neighboring Hilton. Overflow parking was in the Aloft lots (we watched as guests left the Hilton and got in their cars) and we had absolutely nowhere to park. We were told at the front desk to park at the Hilton. Again, rude and clueless. We like staying in this area and taking the light rail into the city. Never again at this Aloft.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft BWI Baltimore Washington International Airport, responded to this review, August 15, 2013
Dera MissDelilah1975,
Thank you for your online review. We're sorry we did not exceed your expectations during your recent visit to the BWI area. We would love to chat with you more about your recent experience. Please reach out to our General Manager, Michael, at michael.harold@aloftbwi.com. We look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

558 reviews from our community

Traveler rating
    169
    176
    94
    67
    52
See reviews for
95
127
74
194
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Chambersburg, Pennsylvania
Top Contributor
101 reviews 101 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed August 9, 2013

My wife and I both have backgrounds in hospitality industry so we have a pretty critical eye. We checked in on a Sunday afternoon for an early morning flight on Monday. Friendly staff at check in who was willing to point out all of the hotel features and amenities.

The room has a radical design compared to a traditional hotel, but we really liked it. I am not a big fan when hotels put the shampoo and body wash in a dispenser in the shower, but other than that the shower was perfect. The rug in the room could use an extraction, but the room was otherwise spotless. Nice 40 inch flat screen TV with a good selection of channels.

The shuttle to the airport and back was prompt and the drivers were courteous and professional.

Overall the beds were comfortable,the rooms were quiet, the shower was hot and the coffee in the lobby was free.

We will stay here again the next time we have an early flight.

Room Tip: We had a room on the 4th floor about half way down. It was very quiet.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarrytown, New York
Top Contributor
73 reviews 73 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed August 8, 2013

I like staying at Aloft properties. Granted, the rooms need a rehab, and they should get rid of the soap/shampoo dispensers. The place has a nice modern vibe. My room was on the top floor facing the airport so I could watch the planes land and take off (can we say airplane geek). Very cool. I also like the bar and lounge with the pool table. Friendly bar tenders and a good selection of beer.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 8, 2013

Great hotel. Friendly, helpful staff. Didn't see any ice machines, so staff member gave us ice from the break room. Wanted to print airline tickets, but the printer was down. Manager went out of his way to print the vouchers for us, instead just saying that the printer was down. Free shuttle to/from the airport.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Top Contributor
90 reviews 90 reviews
74 hotel reviews
Reviews in 46 cities Reviews in 46 cities
134 helpful votes 134 helpful votes
2 of 5 stars Reviewed August 7, 2013

I arrived for a 2 night stay this week. Upon checking in to the first room I noticed numerous stains on the carpets, a TV that didn't work and a toilet that was slow to flush. I figured that perhaps the TV would fix itself (pixelated image) and the toilet eventually started to flush properly.

When I went to sleep I realized that the platform bed was very hard and not comfortable. Upon arising after a fitful night of sleep, I went to take a shower. Lo and behold, the shower gel dispenser wouldn't work so I had to remove the top and dunk the washcloth into the liquid. Really not cool. This should have been noticed by housekeeping.

A manager replaced the dispenser and a couple people checked into the TV issue. Later in the day, I went to the desk to ask what was wrong with the TV reception. Long story short, I was changed to another room, just next to the original.

That room, 108, had a mildew smell, and I found 2 bugs in the 12 hours I was there (cricket and some sort of beetle). Upon further inspection, there is a great deal of mold in the grout on the tile floor! Disgusting! Again, when I went to use the shower I had a problem-No HOT WATER!! When I mentioned the bugs, the night audit associate said, 'oh the front doors open and close all the time, bugs always come in.." Really??

I went back to the front desk to ask for a room change.....up to the second floor. Well, this room has no soap dish, no handle to turn on the shower, and no cord on one of the blinds!!

Obviously no one is being held accountable for rooms being clean and with everything in working order. Currently I am awaiting a call from the General Manager.

I was offered a $10 voucher for food and beverage which I used for breakfast. The egg sandwich was OK, but the scrambled eggs had a funny taste. I wonder if they are shipped in plastic, as that's the taste that I noticed. Also, the coffee is really not too good.

Luckily, there is a Starbucks very close by, and there are several places to eat if you want to drive.

Staffing-wise, most of the associates were nice, if a little 'cool' or 'aloof'- I guess that's sort of what one should expect in an Aloft property. I guess I am too old to be hip and cool. The nicest person was the engineer who came up and fixed the shower handle in my third room. He said that he often struggles with people telling him what is not working in the guest rooms.

I did try a pizza and beer in the lounge - the beer was fine, the pizza was a thicker crust, and sort of soggy, even when ordered well done.

The Aloft does have an airport shuttle and is maybe 5 minutes away. Also you can hop on the light rail and go into Baltimore so it is conveniently located if you're flying, or trying to be in the general area of Baltimore, the Inner Harbor or the Cruise pier...

That said, I will not return. There were entirely too many little issues that added up to a huge mess. Most of the problems are due to lack of training, lack of communication, no follow through and no one being held accountable for the readiness of guest rooms. There is no excuse for a hotel that is part of a major group (Starwood) to have so many issues.

Room Tip: Ask for a room NOT on the first floor to avoid bugs
See more room tips
  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 6, 2013

We got a room block here and stayed here after our wedding at the Elkridge Furnace Inn. It was a convenient location because it was close to the EFI and the airport. Our room was very comfortable and I like the funky decor. They also gave us a very reasonable rate for our room block. The staff I spoke to was very friendly and welcoming. My only complaint is that they closed the bar very quickly after our guests arrived back at the hotel, despite the fact that they had a full lobby of people willing to buy drinks and that the coordinator we had originally worked with (who left while we were planning the wedding) told us they would stay open. It wasn't a huge deal but I would have thought they would have wanted the extra business.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft BWI Baltimore Washington International Airport, responded to this review, August 8, 2013
Dear CMB1985,
Thank you for taking the time to write an online review regarding your recent visit to the Baltimore area. We're glad you enjoyed your time here and apologize for cutting the festivities short. We are required by law to adhere to the liquor laws in the state of Maryland and therefore had to close the bar early than you may have liked. We're glad you had a great time and hope you come visit in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Top Contributor
685 reviews 685 reviews
16 hotel reviews
Reviews in 86 cities Reviews in 86 cities
256 helpful votes 256 helpful votes
3 of 5 stars Reviewed July 27, 2013

This was the first hotel I stayed in Baltimore.

Aloft tries to be different with its modern and contemporary quirks. It's neat. Rooms are sufficiently spacious and bathrooms are superior than others.

I love the soap brand that they offer.

I only wished that there are more nearby restaurants in the area.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Aloft BWI Baltimore Washington International Airport, responded to this review, July 30, 2013
Dear Tunaidi A,
Thank you for choosing Aloft Hotels during your recent visit to the Baltimore area. We're happy to hear you had a pleasant stay and enjoy the amenities in our guest rooms. We do have a handful of restaurants in our immediate area and have more selection if you are okay with driving within a 10 minute radius. In the future, please visit our front desk and we'd be more than happy to find a restaurant to better suit your taste buds that is not too far away! Thanks again for sharing and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Aloft BWI Baltimore Washington International Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aloft BWI Baltimore Washington International Airport

Address: 1741 West Nursery Road, Linthicum Heights, MD 21090
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft BWI Baltimore Washington International Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Aloft BWI Baltimore Washington International Airport is a fresh, fun, forward-thinking alternative to ordinary BWI Airport hotels. With a loft-inspired design a mere five minutes from BWI Airport, we offer vibrant boutique accommodations near the most compelling attractions in two major metropolitan areas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, BookIt.com, Starwood, Orbitz, Despegar.com, EasyToBook, Odigeo, TripOnline SA, Cheap Tickets, Hotels.com and Hotwire so you can book your Aloft BWI Baltimore Washington International Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aloft - Baltimore Washington International Airport Hotel Linthicum

Owners: What's your side of the story?

If you own or manage Aloft BWI Baltimore Washington International Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.