Let me start off with my first encounter with this hotel, in August. I had just gotten back traveling for months from the Philippines to Hong Kong to LA then took a red eye to Baltimore. My mom booked this hotel just so my sister and I could sleep for a flew hours before slowly inching our way back to Richmond. We got to the hotel, and the women at the front desk was one of the RUDEST employees I have ever encountered. We had called in a week earlier to make sure we could check in early, since that was the sole purpose (we weren't even spending the night). We told her about this and rather then helping us, she completely ignored us right after telling us a blunt, "You can't check in.". (Normally, when I see people writing that, I think they're overreacting, but I promise she was ignoring us). I would've understood if they didn't tell us we could previously, or if she even attempted to help us. So we found another employee, demanded a refund, and left.

Our next attempt with this hotel was when I was booked to work at a studio close to here and had a very early call time, so I gave them another shot. We arrived at this hotel and and we were greeted by a lovely manager who checked us in, and such. It was a rather pleasant experience except for when I woke up in the morning, there was a stink bug sitting right next to me.

So overall, I don't think this hotel will be getting any other chances any time soon. There are just too many obvious inconsistencies in their cleanliness and costumer service.

I've heard great things about this hotel from other ppl! I finally had the privilege of staying there for myself! The staff at the front desk Dominique Carter was very friendly and helpful made sure all my needs were met in a timely fashion. The manager Harry personally came to introduce himself to me as well as explain things about the hotel and it's surroundings that I didn't know. Over all it was a great experience! If I'm ever in the area again I would most definitely stay there.

I travel alot, so the night before my flights, I book me a room here at the Aloft. It is nice and peaceful, and parking is no hassle. The shuttle will get you to the airport on time for your flight, which I have had to use a couple of times. Customer service was very welcoming each time I have stayed. Would recommend to anyone.

This is a very trendy hotel. It was clean but not what I was used to. The rooms were very small and boring looking. It reminded me of my dorm room back in the 80's. The staff was not knowledgeable about the area and their apperance was tacky to say the less. If you chose this hotel why not just go to a red roof in or motel 8, because this hotel is not worth the money..For what you pay trust me you can find a better place to stay,,,Beware.. Being a SPG member I was sadly disappointed,,Look into better training your staff on appearance and customer service,,Just start all over again,,,Get a new design team..Lastly the heating system was sooooo loud it kept me up all night, I turned if off and just asked for extra blankets quess what they had none,,,