I had just stayed at another Aloft 2 weeks before with no trouble, but this experience was not quite as good. The staff was friendly, and the decor was basically the same as the other. The room, however, was a little more worn down (carpets and walls), and the hallway by the elevator needed vacuuming the whole time we were there (yes, it was that noticeable). Our biggest issue was that housekeeping took the towels that we had not left on the floor and then did not replace them. When we arrived in the evening, we called the front desk. After almost an hour, we finally went down to the front desk to pick them up ourselves. They also didn't leave any creamer for the coffee, so we had to get that too. What we did like? Free parking, fridge and safe in room, digital thermostat, the ability to plug mobile devices and laptops into the flat screen tv (they say that they will lend you a cable, but we didn't use that service), non-creepy and mellow hotel bar in the lobby, convenient access to the highway. There were also other little touches, like good soap, a few interesting magazines in the room, and something I really, really appreciated....lots of electrical outlets for charging devices, including easily accessible plugs on both bedsides.
By the way, there's also a pool if you bring kids, but I don't really think of this as a kid type hotel.
The hotel is not right next to the airport (though you can hear the planes), but it's convenient to it as well as to downtown Baltimore (maybe an 18 minute drive). There's a free airport shuttle also. The only other tip I can think of to give you is that the hotel is part of a complex containing a Marriott, Hilton, and Aloft. We accidentally walked into the Hilton when we arrived, because the signage was unclear. Just go all the way to the end of the street to find Aloft. The advantage of this set up is that the Hilton has a restaurant (if you need it), while Aloft does not, and it's an easy walk across the parking lot to get there.
I asked for a room away from other occupied ones, since I had trouble with noise at the last Aloft...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 29, 2012
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service. I will certainly share your feedback with my Team on how we may improve as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.