Aloft hotels have a little bit of a "different" look and feel to them. This is my second Aloft stay and this one was just fine. I had a quick overnighter. I called the hotel looking for the airport shuttle and was told it was on its way. What I wasn't told was that it would be a Hilton Shuttle (hotel across the road) coming to get me because of the time of night. The Hilton shuttle came, but not knowing it was for me, and the shuttle driver didn't say anything to the people waiting, it came and went. More waiting, and then another person waiting for Aloft called and we found out it about the Hilton shuttle thing so next time it came back - we hopped on. Probably added half hour to our wait.
The room was nice and clean, typical Aloft. Had a good night's sleep. In the morning I was looking for the shuttle to take me to the BWI Amtrak train station. I guess I had just missed it so was waiting for the next one. But then I saw a shuttle pull up near the hotel, but not actually out front (like he was looking for passengers). One man had just got in and I approached it, the driver gave me a look like "What do you want?". I told him I was hoping to get a ride to the train station, he looked at his watch, and reluctantly invited me to get on the shuttle. Certainly was not very friendly at all.
Overall a solid hotel for a stopover, but could use some work in the area of customer service.
- Official Description (provided by the hotel):
- Aloft Baltimore-Washington International Airport Hotel offers something bold and new to the culture-conscious traveler alienated by cookie-cutter, one size fits all experiences. ... more less
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- Also Known As:
- Aloft - Baltimore Washington International Airport Hotel Linthicum