My daughter left her jacket in her room while there on a school field trip. I called every day for 6 days and asked for the Housekeeping Manager, Front Desk Manager and General Manager. I left messages for all of them and they never returned the phone calls. Finally on the 6th day I reached the General Manager. He "checked" with Housekeeping and they said they never saw the jacket. It figures they wouldn't find it. It was a $100 NorthFace jacket. Very disappointed in their actions and reactions!!
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Laurel Lakes Maryland has just received a gorgeous renovation! We're located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best tourist and meeting destinations in the United States. Our rooms and suites are spacious and infinitely comfortable. We have free Wi-Fi and LOVE pets! ... more less
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- Also Known As:
- Comfort Suites Laurel Lakes Hotel Laurel
- Laurel Comfort Suites