My daughter left her jacket in her room while there on a school field trip. I called every day for 6 days and asked for the Housekeeping Manager, Front Desk Manager and General Manager. I left messages for all of them and they never returned the phone calls. Finally on the 6th day I reached the General Manager. He "checked" with Housekeeping and they said they never saw the jacket. It figures they wouldn't find it. It was a $100 NorthFace jacket. Very disappointed in their actions and reactions!!