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“Great hotel, great staff.” 5 of 5 stars
Review of Holiday Inn Express Laurel

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Holiday Inn Express Laurel
2.0 of 5 Hotel   |   14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)   |  
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Ranked #1 of 15 Hotels in Laurel
1 review
“Great hotel, great staff.”
5 of 5 stars Reviewed February 11, 2013 via mobile

This hotel was perfect, it was priced right, and located across the parking lot from the bank I had to work in.
But more than price, location or cleanliness, the staff were excellent. Everyone had a smile and a great attitude. The front desk manager, Kasthelin, set the tone. She was outgoing and friendly, and funny. So much better than the last 2 managers I dealt with, at different hotels, in the DC area.
I'd recommend this hotel to anyone.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    56
    23
    12
    9
    4
See reviews for
42
11
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Laurel, Maryland
1 review
5 of 5 stars Reviewed February 8, 2013

We had a four day meeting with about 40 associates from my division and needed a hotel that provided a clean and professional working environment for our team. Kelisa (Hotel Director of Sales) managed the entire process for us including setup and teardown. The staff was friendly, attentive, and professional at all times and made my team feel at home from 8:00 day one until the end of the week. We had previously held divisional meetings at other hotels in the area, but we will definately be returning here in for our next meeting in a couple of months.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brick, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 7, 2013

The stay in the hotel was like an average stay in other ones although its called "suites". Breakfast was good. Although the day after we stayed there for a night, before we checked out and packing our stuffs...I SAW BIG BEDBUGS IVE NEVER SEEN IN MY WHOLE LIFE! I was trying to find something in the bed and there was four bedbugs that i thought it was just dirt from the bed then it started moving so then i realized its a bug! I guess we were so tired from walking around Washington DC the night before that we didnt noticed those insects. I told the receptionist the day before we checked out and surprised that she asked me if i was sure it was bedbugs or bugs that came from molds and old water.......meaning they have more than one kind of insects they have in that hotel!!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review, February 20, 2013
Dear Quennie G,

Thank you for taking the time to relay your comments regarding our property during your recent stay. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gunvor
Top Contributor
73 reviews 73 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 3, 2013

The room was clean. Bathroom was small. Staff was very helpful, especially the front desk staff. The occupants of the room next door were excessively noisy on a work night, and the management moved them. Breakfast was okay--standard fare for a Holiday Inn Express.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Browns Mills, New Jersey
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 30, 2013

The room was immaculately cleaned with crisp white sheets and fluffy bedding. We had a room with two double beds, and a sitting area that was roomy enough for a "pack and play" for my grandson, as well. Everything was modern, including the television. There was a mini-refrigerator and a microwave in the room, as well, which was very convenient for baby bottles and even big people drinks!
We had plenty of clean towels and toiletries. Check-in and check-out were both quick and efficient. the location is convenient to the military base, as well as close to Baltimore or Washington D.C. I have no complaints about this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cranbury,NJ
Top Contributor
109 reviews 109 reviews
33 hotel reviews
Reviews in 52 cities Reviews in 52 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 7, 2013

Our room was lg & very nice, Clean & smelled good, saw the people in the lobby always cleaning. The Breakfast was GREAT !! Fresh & Tasty, Nice Hotel nice location to the Hockey rink we were there for my son's Hockey game, nice location, & We ate at the diner about 1/2block away GREAT Fresh food their TOO !! Silver Diner

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Odenton, Maryland
1 review
5 of 5 stars Reviewed January 2, 2013

I used this hotel for a celebration for my mother and my experience was exceptional. I have had functions at many hotels but the service received by all of the staff on the day of my event and the days leading to my event was great. The sales director, Kelisa, was exceptional. Overall, they were accomodating and helped to ensure that my event was a success. The room I reserved for my mom for the night was great and the free breakfast in the morning was the icing on the cake. I would definitely stay at and use the services at this facility in the future!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Laurel 2*
Reservation Options:
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

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