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“Bedbugs!!!” 3 of 5 stars
Review of Holiday Inn Express Laurel

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Holiday Inn Express Laurel
2.0 of 5 Hotel   |   14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)   |  
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Ranked #1 of 15 hotels in Laurel
Brick, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Bedbugs!!!”
3 of 5 stars Reviewed February 7, 2013

The stay in the hotel was like an average stay in other ones although its called "suites". Breakfast was good. Although the day after we stayed there for a night, before we checked out and packing our stuffs...I SAW BIG BEDBUGS IVE NEVER SEEN IN MY WHOLE LIFE! I was trying to find something in the bed and there was four bedbugs that i thought it was just dirt from the bed then it started moving so then i realized its a bug! I guess we were so tired from walking around Washington DC the night before that we didnt noticed those insects. I told the receptionist the day before we checked out and surprised that she asked me if i was sure it was bedbugs or bugs that came from molds and old water.......meaning they have more than one kind of insects they have in that hotel!!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review, February 20, 2013
Dear Quennie G,

Thank you for taking the time to relay your comments regarding our property during your recent stay. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

94 people have reviewed this hotel

Traveler rating
    50
    23
    9
    8
    4
See reviews for
39
10
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
gunvor
Top Contributor
73 reviews 73 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 3, 2013

The room was clean. Bathroom was small. Staff was very helpful, especially the front desk staff. The occupants of the room next door were excessively noisy on a work night, and the management moved them. Breakfast was okay--standard fare for a Holiday Inn Express.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Browns Mills, New Jersey
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 30, 2013

The room was immaculately cleaned with crisp white sheets and fluffy bedding. We had a room with two double beds, and a sitting area that was roomy enough for a "pack and play" for my grandson, as well. Everything was modern, including the television. There was a mini-refrigerator and a microwave in the room, as well, which was very convenient for baby bottles and even big people drinks!
We had plenty of clean towels and toiletries. Check-in and check-out were both quick and efficient. the location is convenient to the military base, as well as close to Baltimore or Washington D.C. I have no complaints about this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranbury,NJ
Top Contributor
109 reviews 109 reviews
33 hotel reviews
Reviews in 52 cities Reviews in 52 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 7, 2013

Our room was lg & very nice, Clean & smelled good, saw the people in the lobby always cleaning. The Breakfast was GREAT !! Fresh & Tasty, Nice Hotel nice location to the Hockey rink we were there for my son's Hockey game, nice location, & We ate at the diner about 1/2block away GREAT Fresh food their TOO !! Silver Diner

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Odenton, Maryland
1 review
5 of 5 stars Reviewed January 2, 2013

I used this hotel for a celebration for my mother and my experience was exceptional. I have had functions at many hotels but the service received by all of the staff on the day of my event and the days leading to my event was great. The sales director, Kelisa, was exceptional. Overall, they were accomodating and helped to ensure that my event was a success. The room I reserved for my mom for the night was great and the free breakfast in the morning was the icing on the cake. I would definitely stay at and use the services at this facility in the future!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stony Brook, New York
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 19, 2012

The Good: Neat, quiet and very warm hostesses and receptionists

The Bad: Bathroom is the tightest I've ever seen in a hotel, and they've got to have the worst internet connection of any hotel, period!

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2012

Pet friendly!!! would have brought by pup if i wasn't here on business any size dog they accept. rooms ok. bathroom meh. service was crap. the desk was no help didn't know a thing. and the room keys erase every 24 hours! and the internet code does too! so you always have to go down to the desk and wait for someone to decide if they want to help you. I'm not going back again.

Room Tip: no view and the walls are thin
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Laurel 2*
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

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