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“Close to Washington and simply a good deal..” 4 of 5 stars
Review of Holiday Inn Express Laurel

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Holiday Inn Express Laurel
2.0 of 5 Hotel   |   14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)   |  
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Ranked #1 of 15 hotels in Laurel
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Close to Washington and simply a good deal..”
4 of 5 stars Reviewed September 27, 2012

Two queen bed and a pull out sofa bed makes a perfect family hotel. Price is reasonable and comes with a pool. The hotel looks brand new and slick with see thru second floor to lobby glass panel. Room is clean and pillows are plentiful. Breakfast is complimentary.

A short 25 mins drive gets you into Baltimore or Washington dc.. Convenience if you have a car..
Would definitely stay again!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 people have reviewed this hotel

Traveler rating
    50
    22
    9
    7
    4
See reviews for
37
10
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Fenwick Island, Delaware
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 24, 2012

I called this Hotel several times to inquire about using their meeting room. I called 7 times leaving a total of four voice messages on the Sales voice mail, Managers voice mail and the Sales Associates cell phone. And no return phone call from anyone. Every time I called I got someone rude at the front desk that transferred my call. I guess I’ll take my business to another Brand Hotel… this one doesn’t like their potential customers very much. I feel fortunate to find out now before sending my money.

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review, October 11, 2012
Dear gwf26tc,

Thank you very much for taking the time to share your comments online. I certainly apologize for the inconveniences you experienced whenever you called. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington dc
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 19, 2012

I arrived late and had no trouble locating the hotel, even though it sits back off of Route 1. It is well lit with the new signs and blue lights! The lobby was bright and inviting as was the woman behind the front desk. She handled my check in with professional polish. The whole hotel is clean and shiny. The suite was well laid out with large flat screen that could be seen from all locations. It contained all the amentities expected.
The breakfast area was clean and had a good variety to choose from. The check out was another interaction with a very polished and happy employee.
There are many of the chain restaurants located right around the hotel. This hotel far exceeded my expectations.

Room Tip: I saw the double bedded suites...with a sofa bed to boot...plenty of room for a family.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2012

I am so pleased to say that my 88 year old mother and my two teenage daughters and I had a wonderful stay for 4 nights at this Holiday Inn while visisting the sites in Washington D.C. The staff was so friendly. The hotel was spotless. Price was wonderful. I had accidently went to the wrong Holiday Inn in Laurel and they were so kind they had a driver actually lead my way to the correct hotel!

Room Tip: My mother was in a wheel chair. The room we had was great for anyone handicapped. The bathroom had l...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkesville, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2012

My son and I are budget travelers and we generally try to stay in hotels that are in the $100 range. Our experiences vary and our hope is always that the room will at least be clean. We were pleasantly surprised and extremely pleased with our stay this weekend at this hotel! The room was great and the staff was very friendly and helpful. We would not have a second thought about staying here again! Thanks HIE staff!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 28, 2012

This hotel has been recently renovated. The staff is really responsive to customer needs and truely go out of their way. And added touch was the free breakfast they provide in the lobby area each morning. The rooms are clean, nice and spacious. By far one of the best hotels in Laurel. Shopping area directly across the street you can walk to. I will definitely return again and recommend others to stay.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westfield, New Jersey
1 review
5 of 5 stars Reviewed August 27, 2012

Me, my wife & adult children stayed at newly renovated Holiday Inn Express last week. Rooms are spacious and well furnished with new furniture and carpet. Hallways have great carpet & lighting. Free Wi Fi in rooms. Facility for swimming pool and business center with 2 computers and printer. Staff was freindly.

On top of all these fine things, one of best breakfasts [ complimentary ] we ever had in last few years. They had all continental breakfast + cereals + fresh fruits + automatic pan cake making machine [ never seen anywhere before ]. Brand name restaurants { Olive Garden , Don Pablo etc. in one block }

JB. NJ.

Must stay for travel just prior to Washington DC. Great prices per night for staying there. Real bargain.

Room Tip: all rooms are good. higher floor is always better.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Laurel 2*
Reservation Options:
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

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