Adam was the only person I found to be responsive and not patronizing or ineffectual. I had to, and I have pictures, stuff my door jams with towels, stack my couch cussions and hang a blanket over the door, WHILE taking sleeping pills and keeping a pillow over my head with my iPod on to cut the noise level to a point that I could sleep for a couple hour period at a time until another door slammed. I AM NOT exaggerating Ms. White!! This establishment has no idea what it means to be a Holiday Inn Express or part of IHG. I only write reviews for exceptional and horrific service and this was truely horrific. I'm used to HIE putting noisy groups in one location bordered by their chaperones. I called no less than 8 times due to a youth group that ran wild from 9pm to 4am EVERY DAY 5 Aug to 8 Aug and NOT one time were my requests effective to stop their running in the hallways and shutting doors in specifically rooms 214 and 216. I have video time stamped around 9 pm ans 2am the same night. When I called the front desk they gave me the usual response, "I'll call their chaperone" not once did I see an adult show up nor did the activity cease. Final straw: on checkout day my paper (that only came two days, was slung against my door and my receipt WITH NAME ADDEESS AND PRIORITY CLUB NUMBER was laying IN the HALLWAY a foot from my door for anyone to get my personal information. Overall, your establishment is a disgrace to the Holiday Inn Express name and I will never stay there and will push for my company to find another location for all there employees that will be working in the area.
- Also Known As:
- Comfort Suites Laurel Lakes Hotel
- Comfort Suites Laurel Lakes Hotel Laurel
- Laurel Comfort Suites
- Comfort Suites Laurel
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Travelocity, Cheap Tickets, Hotels.com, Olotels, Hotwire, Priceline, Agoda, Venere and HotelsClick so you can book your Holiday Inn Express Laurel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.