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“Terrible...” 1 of 5 stars
Review of Holiday Inn Express & Suites Laurel

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Holiday Inn Express & Suites Laurel
2.5 of 5 Hotel   |   14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)   |  
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Ranked #1 of 16 Hotels in Laurel
Certificate of Excellence 2014
Niskayuna, New York
20 reviews 20 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 10, 2012

I stayed in this so-called hotel for one night in June 2012 due to flight cancellation from BWI. All area hotels were booked due to a tornado and this was the closest hotel I found. Two hours after promising to send a shuttle bus to pick us from BWI, I called again only to find the shuttle came and left without picking us ..WOW !!! Anyway, was so tired to argue, took a taxi to the hotel and here comes the ordeal. Apparently, a number of travellers checking in at the same time thus , undestandably, causing the staff some confusion. However, once I stepped in the room, it smelled terribly bad; I almost threw up. I tried to bear it, but in 5 minutes I could not and was down at reception asking for replacement. They gave me another room on the same floor, smelled the same; only difference was that the toiler this time was NASTY. I am usually very careful about commenting but this time it has to be put this way. I simply ended up sleeping in my jeans as I was not comfortable touching anything there, unbelievable !

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Holiday Inn Express & Suites Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Business Center with Internet Access Free Breakfast Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Laurel Lakes Maryland has just received a gorgeous renovation! We're located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best tourist and meeting destinations in the United States. Our rooms and suites are spacious and infinitely comfortable. We have free Wi-Fi and LOVE pets! ... more   less 
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

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