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“Nice surprise” 4 of 5 stars
Review of Holiday Inn Laurel West-I-95/RT 198W

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Holiday Inn Laurel West-I-95/RT 198W
3.0 of 5 Hotel   |   15101 Sweitzer Lane, Laurel, MD 20707   |  
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Ranked #3 of 15 hotels in Laurel
Tampa, Florida
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
“Nice surprise”
4 of 5 stars Reviewed February 15, 2013

It has been well over 20 years since I have stayed at a Holiday Inn, but I was pleasantly surprised.
I am a frequent traveler, typically staying at Marriott branded hotels, but this hotel was close to where I was going, so I booked it.

Lobby is comfortable and the rooms are quite nice- they even have TemperPedic beds. The beds were nice enough that I will look for other Holiday Inn's in the future.

From a negative standpoint, holiday inn still seems like a cheaper hotel. The in room soaps/toiletries are horrible, the bathroom needs updating and there were some maintenance issues.

Finally, the breakfast was big, but seems like the chef cooks everything at once, fills the buffet and goes on to other things. Would it hurt to fill the buffet more than once?

But other than those items, it is an acceptable and nice hotel for the price point.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, February 18, 2013
Thank you for re-discovering our brand. It was nice to hear that you were pleasantly surprised. Our breakfast presentation and selection are extensive and our beds are a great asset. I will pass along your comments to our Chef and Chief Engineer. We appreciate your feedback as well as your business. Each helps our team prosper. We hope that you will return to the Holiday Inn brand for all future travel needs.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Eden, North Carolina
Top Contributor
53 reviews 53 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed February 9, 2013

Nice spacious room and a fabulous bed. My complains are there are no microwaves and refrigerators in the rooms. This is the 21st century. I was brought one but it should be a given that these come in all rooms. Also having Lifetime Movie Network would be an added bonus. The pet fee is high but ..... Other than that it's a nice place to stay.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, February 18, 2013
Thank you for staying at the Holiday Inn Laurel-West. We value your business and appreciate the positive praise. We do offer an extensive morning breakfast and having the Outback Steakhouse attached is a great asset. We hope to become your home away from home. Thanks again!

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern VA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

The beds are THE most comfortable, the breakfast is excellent; none of that cold bagel and a orange stuff. They have a small buffet of good hot food. Not to mention there is an Outback Steakhouse next door.
Natasha, the hotel manager is very accommodating and extremely professional. My stay @ the Holiday Inn Luarel West was great............5stars for me!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 31, 2013
WOW! Thank you for the very kind review. Natasha is an outstanding ambassador to all of our guests and to the local community. It was nice to see that you enjoyed the breakfast in our Café as well as the convenience of having the Outback Steakhouse attached to the hotel. We appreciate your review and look forward to your return in the future.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Top Contributor
71 reviews 71 reviews
25 hotel reviews
Reviews in 47 cities Reviews in 47 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 22, 2013

I stayed at the hotel for four days attending a business conference. The conference facilities were satisfactory. The supplied food was good quality, fresh and satisfying in that I am a vegetarian. The staff were friendly and efficient and made the stay enjoyable. The major disappointment was the quality of the internet service. Staying in Room 406 I had no internet connection most of the time. Enquiring of other guests I discovered that some did have service and some did not. Thye service is intermittent and unreliable. This is an important issue for the busines traveller and marred what would have been a good stay.

Room Tip: Room 406 looks out on a roof
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 28, 2013
Thank you for recounting the details of your recent stay. It was nice to see that you enjoyed the quality of our food and that you found our staff to be friendly & efficient. I have forwarded your comments regarding the internet service to our Chief Engineer. We appreciate your business and look forward to your return.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Oxford, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

I found my stay at this hotel to be a great one. The rooms are clean, beds are comfortable and the room is equipped with HD TV. The hotel also has an indoor pool and a fitness room. Dining was easy after a long days work being attached to an Outback Steakhouse.
Thanks Natacha for a pleasant checkout.

Kevin Reisler

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 21, 2013
Thank you for the amazing review! Natacha takes great pride in customer service. Every guest that visits the Holiday Inn-Laurel West is a priority. It was gratifying to read that you enjoyed dining at the Outback Steakhouse and that you were able to utilize many other amenities on site. We appreciate your business and look forward to your return.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
171 reviews 171 reviews
153 hotel reviews
Reviews in 120 cities Reviews in 120 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed January 18, 2013

This was a single night business stay.

The Internet Connection was very unreliable. Constantly off and on.

This Hotel used to be a Best Western. Rooms are basically the same. They’re nice. Carpets are clean, as well as the rest of the room. The heat is effective and quiet. Flat Screen TV with a good channel selection. (About 60 Channels.)

Very large work area with one lonely electrical outlet in the lamp. There were, however extra outlets next to the bed. The only issue was, you have to be careful where you plug in your chargers. All the lights run off of a single switch. If you throw the switch, and are plugged into the wrong outlet, your chargers shut down with the lights. But it’s easy to deal with. Just turn off the individual lamps, and leave the switch on.

No Microwave or Fridge in my room, but didn’t need them for a single night.

The Bed was clean and comfortable, and I got a good nights sleep. The Bathroom was quite small, but the water was hot, and the pressure was good.

This is a full service Hotel. There’s a restaurant in the Hotel, an Outback Steakhouse connected, and a Gas Station Convenience store on the corner. I didn’t have a chance to look around, but I didn’t see anything else in the immediate area.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 21, 2013
Thank you for your feedback. We just made some upgrades to our internet system. Refrigerators and microwaves are available on request. It was nice to read that you found the hotel to be clean, the heating unit to be efficient and effective, and the shower pressure to be strong and temperature satisfactory. We do receive many positive comments on the comfort of our beds. Our channel line-up includes an array of HD channels. We appreciate your business and look forward to your return.

Regards,

John De Piro
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1 review
5 of 5 stars Reviewed January 16, 2013 via mobile

I was amazed with my stay at the holiday inn in laurel. Everyone was very friendly and professional. Natasha was wonderful and provided great customer service. The rooms were very nice and clean as well as the hotel. Every where i went in the hotel there was always someone available offering service. I have been to several hotels with different star ratings and this has definitely been one of the best. Thanks to all the staff here they are great.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 17, 2013
Thank you for your time and generous review. Natacha is a great asset to our team and will be elated with your feedback. It was also refreshing to read that you found the staff to be friendly & professional and that you felt that the property was clean. I will pass along your comments to our Executive Housekeeper and to the rest of the team. Thank you again. We look forward to your return.

Regards,

John De Piro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Laurel West-I-95/RT 198W

Also Known As:
Holiday Inn Laurel West-i-95/Rt 198w Hotel Laurel
Holiday Inn Laurel West-i-95/Rt 198w Hotel
Holiday Inn Laurel
Laurel Holiday Inn
Address: 15101 Sweitzer Lane, Laurel, MD 20707
Phone Number:
Location: United States > Maryland > Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Laurel West-I-95/RT 198W 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Laurel-West hotel a 2007 Intercontinental Hotels Group Renovation Award winner. This full service Laurel, MD hotel is conveniently located at I-95/Rt 198W, exit 33B. Whether you are going to Washington DC or Baltimore, we are centrally located to both locations with easy access. Great amenities corporate guests expect, including complimentary high-speed Internet, business center, and newly refreshed fitness center. Take refreshing dip in our indoor heated pool in our spacious atrium. Begin your day at Atrium Café with a great breakfast, kids 12 and under eat free. Coming 1st quarter 2009 all Platinum and Gold Priority Club members will have access to the 6th floor Executive Club Lounge. A relaxing upscale space, the club level lounge offers complimentary breakfast, d oeuvres and variety of beverage options. End your busy day with a spectacular dinner onsite at Outback Steakhouse. Cheer on local sports teams including the Washington Redskins at FedEx Field, Baltimore Orioles at Camden Yards or the Baltimore Ravens at M&T Bank Stadium. Other local attractions include Laurel horse racing track, Gardens Ice House and Fairlands Athletic Complex. Area business include: UPS, Verizon, Fort Meade, Dreyer s Ice Cream, John Hopkins Applied Physics/Kossiakoff and Lockheed Martin. Local business parks include Sweitzer Lane and Tech Road. ... more   less 
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