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“Reasonable” 3 of 5 stars
Review of Holiday Inn Laurel West-I-95/RT 198W

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Holiday Inn Laurel West-I-95/RT 198W
3.0 of 5 Hotel   |   15101 Sweitzer Lane, Laurel, MD 20707   |  
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Ranked #4 of 15 hotels in Laurel
Newcastle, Australia
Top Contributor
71 reviews 71 reviews
25 hotel reviews
Reviews in 47 cities Reviews in 47 cities
35 helpful votes 35 helpful votes
“Reasonable”
3 of 5 stars Reviewed January 22, 2013

I stayed at the hotel for four days attending a business conference. The conference facilities were satisfactory. The supplied food was good quality, fresh and satisfying in that I am a vegetarian. The staff were friendly and efficient and made the stay enjoyable. The major disappointment was the quality of the internet service. Staying in Room 406 I had no internet connection most of the time. Enquiring of other guests I discovered that some did have service and some did not. Thye service is intermittent and unreliable. This is an important issue for the busines traveller and marred what would have been a good stay.

Room Tip: Room 406 looks out on a roof
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 28, 2013
Thank you for recounting the details of your recent stay. It was nice to see that you enjoyed the quality of our food and that you found our staff to be friendly & efficient. I have forwarded your comments regarding the internet service to our Chief Engineer. We appreciate your business and look forward to your return.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
New Oxford, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

I found my stay at this hotel to be a great one. The rooms are clean, beds are comfortable and the room is equipped with HD TV. The hotel also has an indoor pool and a fitness room. Dining was easy after a long days work being attached to an Outback Steakhouse.
Thanks Natacha for a pleasant checkout.

Kevin Reisler

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 21, 2013
Thank you for the amazing review! Natacha takes great pride in customer service. Every guest that visits the Holiday Inn-Laurel West is a priority. It was gratifying to read that you enjoyed dining at the Outback Steakhouse and that you were able to utilize many other amenities on site. We appreciate your business and look forward to your return.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
171 reviews 171 reviews
153 hotel reviews
Reviews in 120 cities Reviews in 120 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed January 18, 2013

This was a single night business stay.

The Internet Connection was very unreliable. Constantly off and on.

This Hotel used to be a Best Western. Rooms are basically the same. They’re nice. Carpets are clean, as well as the rest of the room. The heat is effective and quiet. Flat Screen TV with a good channel selection. (About 60 Channels.)

Very large work area with one lonely electrical outlet in the lamp. There were, however extra outlets next to the bed. The only issue was, you have to be careful where you plug in your chargers. All the lights run off of a single switch. If you throw the switch, and are plugged into the wrong outlet, your chargers shut down with the lights. But it’s easy to deal with. Just turn off the individual lamps, and leave the switch on.

No Microwave or Fridge in my room, but didn’t need them for a single night.

The Bed was clean and comfortable, and I got a good nights sleep. The Bathroom was quite small, but the water was hot, and the pressure was good.

This is a full service Hotel. There’s a restaurant in the Hotel, an Outback Steakhouse connected, and a Gas Station Convenience store on the corner. I didn’t have a chance to look around, but I didn’t see anything else in the immediate area.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 21, 2013
Thank you for your feedback. We just made some upgrades to our internet system. Refrigerators and microwaves are available on request. It was nice to read that you found the hotel to be clean, the heating unit to be efficient and effective, and the shower pressure to be strong and temperature satisfactory. We do receive many positive comments on the comfort of our beds. Our channel line-up includes an array of HD channels. We appreciate your business and look forward to your return.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 16, 2013 via mobile

I was amazed with my stay at the holiday inn in laurel. Everyone was very friendly and professional. Natasha was wonderful and provided great customer service. The rooms were very nice and clean as well as the hotel. Every where i went in the hotel there was always someone available offering service. I have been to several hotels with different star ratings and this has definitely been one of the best. Thanks to all the staff here they are great.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, January 17, 2013
Thank you for your time and generous review. Natacha is a great asset to our team and will be elated with your feedback. It was also refreshing to read that you found the staff to be friendly & professional and that you felt that the property was clean. I will pass along your comments to our Executive Housekeeper and to the rest of the team. Thank you again. We look forward to your return.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Top Contributor
108 reviews 108 reviews
21 hotel reviews
Reviews in 49 cities Reviews in 49 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 15, 2012

We stayed for 4 days while house renovations were done. Large rooms, great high tech foam bed. However, the airconditioner was extremely noisy, so much so that we turned it off after the first night. Everytime it cycled on, it woke me up. The room temperature was maintained without it, but it the summer, you'd have to run it to keep the room cool. Nice indoor pool area, but needs a jacuzzi. Breakfast on your on dime, but overall reasonable room rate.

Room Tip: Get a room overlooking the pool
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, December 21, 2012
Thank you for taking the time to share your experience on Trip Advisor. Our rooms are generally large in size and our atrium does provide a great view of our indoor pool. We appreciate the fact that you enjoyed the bed but were not pleased that your AC was loud and that it may have cost you some sleep. I have forwarded your comments to our Chief Engineer. Please feel free to contact me through our switchboard if I can be of any assistance. We appreciate your business and hope that you will return again soon.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petersburg PA
Top Contributor
143 reviews 143 reviews
93 hotel reviews
Reviews in 96 cities Reviews in 96 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed December 5, 2012

I have stayed a several Holiday Inns and have had no real complaints. However, although the room and building was fine, there were some things that they should have done a better job with.
I was getting ready to shower and discovered there was no shampoo. Luckily, I had some in my makeup bag. However, my companion in another room had no shampoo or soap! He called down and was told someone would bring some. No one ever came. I guess it is the duty of the customer to check these things out before you really need them but honestly, it should not be hard to have a check-off list for the maids to make sure all is right.
The Fitness room was very mediocre. Not what I would expect for a Holiday Inn. Dirty with not much equipment.
I attended a conference there and during a bathroom break was dismayed to see paper towels all over the floor as the bin had not been emptied.
I had decided based on other reviews not to eat here.
I did get good help when I called about WIFI not showing up. I was directed to choose another server.
Room was dark which I like. AC worked which was good because it was stuffy and hot when I walked in. However, it was VERY loud!

Room Tip: Fifth floor was fine
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, December 7, 2012
Thank you for taking the time to write a review. I have forwarded your comments to our Executive Housekeeper regarding not having the proper expendable/bathroom supplies. Our lobby restrooms are checked several times throughout the day. We will take a closer look at our service times. Our gym is cleaned throughout the day as well. Most of our cardio equipment is no more than three years old. I am sorry about the challenges you experienced during your visit. Theses type of issues are not customary. Please do not hesitate to contact my office directly (through our switchboard) at any time. Thanks again for your feedback. We appreciate your business.

Regards,

John De Piro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton, New York
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 1, 2012

Convenient location between Washington and Baltimore. Fine Hotel with many amenities. The Gym room was refreshing and the pool was unique. The pool is located indoors in a courtyard setting. You can see your family swimming from some interior rooms around and above the pool.
Our room was spacious, clean and bed was very comfortable. Breakfast selection was good and tasty. For dinner the Outback Restaurant is connected to the hotel. WiFi worked well, Staff was friendly and attentive. Would recommend and will visit again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_DePiro_15101, General Manager at Holiday Inn Laurel West-I-95/RT 198W, responded to this review, December 7, 2012
Thank you for staying at the Holiday Inn Laurel-West. I was elated when I read your review. As a team we look forward to earning your business again and again in the future. Thanks again.

Regards,

John De Piro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Laurel West-I-95/RT 198W

Address: 15101 Sweitzer Lane, Laurel, MD 20707
Phone Number:
Location: United States > Maryland > Laurel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 15 hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Laurel West-I-95/RT 198W 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Laurel-West hotel a 2007 Intercontinental Hotels Group Renovation Award winner. This full service Laurel, MD hotel is conveniently located at I-95/Rt 198W, exit 33B. Whether you are going to Washington DC or Baltimore, we are centrally located to both locations with easy access. Great amenities corporate guests expect, including complimentary high-speed Internet, business center, and newly refreshed fitness center. Take refreshing dip in our indoor heated pool in our spacious atrium. Begin your day at Atrium Café with a great breakfast, kids 12 and under eat free. Coming 1st quarter 2009 all Platinum and Gold Priority Club members will have access to the 6th floor Executive Club Lounge. A relaxing upscale space, the club level lounge offers complimentary breakfast, d oeuvres and variety of beverage options. End your busy day with a spectacular dinner onsite at Outback Steakhouse. Cheer on local sports teams including the Washington Redskins at FedEx Field, Baltimore Orioles at Camden Yards or the Baltimore Ravens at M&T Bank Stadium. Other local attractions include Laurel horse racing track, Gardens Ice House and Fairlands Athletic Complex. Area business include: UPS, Verizon, Fort Meade, Dreyer s Ice Cream, John Hopkins Applied Physics/Kossiakoff and Lockheed Martin. Local business parks include Sweitzer Lane and Tech Road. ... more   less 
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Also Known As:
Holiday Inn Laurel West-i-95/Rt 198w Hotel Laurel
Laurel Holiday Inn

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