We stayed at the this hotel as part of a group participating in a soccer tournament in Columbia, MD. My first impression was that the entry way was unusual. The main door was a wide automatic entry door. The second entry door was a narrow single door off to the side which needed to be opened manually. This was inconvenient especially when carrying a lot of luggage/equipment into the hotel.
Check-in was smooth and without issue. Our room was clean and had temporpedic mattresses. However, the sink had very little counter space. The separate bathroom and shower area was clean and had plenty of towels. The A/C was located at the back of the room and was restricted due to the partial walls set up in the back of the room between the sink and living areas. In addition, the curtains over the A/C unit were too long. As a result, they filled with air when closed, further restricting the flow of air in the room. The breakfast buffet was adequate and the service was good.
I have a serious complaint regarding the Staff at the front desk and how they essentially LIED to me about the operation of the indoor pool. Our sons' wanted to use the pool early Saturday afternoon after a hard fought soccer game. In fact, the availability of an indoor pool was one of the reasons we chose this hotel!!! A woman at the front desk told the boys, and myself soon thereafter, that they have been having problems with the pump all weekend and that the pool was closed since the heater was not working. First off, I checked the water before talking with the front desk and noted that it was warm. In addition, I spoke briefly with the life guard the night before and no problems were noted. The woman also told me that it was unavailable for the rest of the day. Around 4:30 pm on Saturday afternoon, a funny thing happened!! I noticed the lifeguard entering the pool area. I asked the lifeguard about the pool operations and whether they were having any problems with the pool. He explained that the pool would be open from 5 to 10 pm on Saturday and that they were not having any problems with the pool! Soon thereafter, the lifeguard assumed his post at the side of the pool as he did the night before when I first spoke to him! I hate being LIED to!!!!! I do not know who the woman was at the front desk, but she out and out LIED about the pool operations to me and to the boys!!
I do not appreciate this kind of treatment at all! I try to be fair with people. However, after being lied to I am livid.
Holiday Inn, you should know better!!!

The hotel has been renovated which is nice. The only problem I had was that I could not access the internet wireless from my hotel room. I had to go into the hallway near the elevators to pick up a signal. The room was nice, beds comfortable and staff was nice. Breakfast was fine, but it was missing the usual Holiday Inn standard menu items that I'm used to seeing when I stay at a Holiday Inn. Regardless it was fine for my purposes in Maryland and I would stay there again.

The review below is accurate. I was not put on the business floor because I used a third party service to book my room. While the staff was nice, the hotel is not. The room I stayed in was not a 3 star room but worn down, unclean, and simply below average. Won't return.

This was far from being the first time I stayed at this property but I was sheltered if you will because I only stayed on the business floor. Well this last time I was not as fortunate and had an opportunity to see the "rest of the hotel" and it wasn't pretty. As expected older properties have their problems but my main problem was how low rent and unclean it was. I was moved twice because the bathrooms were not cleaned properly. From urine on the bottom of the toilets to dirty tubs. As a business traveller details and cleanliness are paramount. Once I notice a problem my eyes are fixed for others. There were smudges and stains on virtually everything from the phone to the bed cover. Then there were the constant smokers. If there is truly a fine for smoking they should have made a mint the week I was there because there were smokers on both floors I experienced. Things that simply were not experienced by me when I stayed on the business floor. My strong suggestion to anyone, business floor or forgo this property. I certainly will in the future.