Stayed here with a large group for a girls ice hockey tournament. 20 rooms in total booked for the team,families and coaches. On the first night, many of the families were bothered by knocks on the room doors from people outside of our group "looking for the party" and two in our group were threatened when refusing to open the door. Calls to the front desk were met with indifference. At 2:30 am, the second floor turned into a brawl from the party everyone was looking for. Police were called. Very disruptive and dangerous. The following morning, there was still blood and broken beer bottles in the hallway. Again, calls to the front desk were met with indifference and rudeness. The following night, the teams pizza party, which was supposed to be in the meeting room, was moved, with no warning, to the lobby and staff was belligerent and dismissive when asked for an explanation. We, a group of families with young children, were penalized for the actions of an unrelated groups inability to control themselves and a staffs unwillingness to listen to concerns over safety before it was too late. Additionally, housekeeping had to be tracked down on foot (the phones did not work in several of out rooms) to get them to clean the rooms. Ours, despite me going three times to housekeeping still only had one bed made and no trash cans emptied. This is not a hotel I would recommend to anyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for taking the time to share your comments online. I certainly apologize for the inconveniences you experienced during your stay. I can assure you that safety is not a common issue of our property. However, we cannot control the behavoir of some guests that choose to stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. If you would like to personally discuss your problems, please do not hesitate to contact us directly via e-mail; Dilaurel@Hotmail.com or by phone: (301)-725-0769 ext 402.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.