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“okay ... I guess” 3 of 5 stars
Review of Days Inn & Suites Laurel

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Days Inn & Suites Laurel
2.0 of 5 Hotel   |   9860 Washington Blvd, Laurel, MD 20723   |  
Hotel amenities
Ranked #6 of 15 Hotels in Laurel
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294 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Livonia, mi
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 25, 2013

The room was newly decorated. Decent enough room. No refrigerator or microwave, nor was a microwave available in the lobby. The phone wasn't working, the tv was old (not hd) and CBS wasn't available. The wifi was very slow and wouldn't even allow for Netflix (.5mbps). I was there on a Sunday night and it was pindrop quiet. However, when I was checking in in the afternoon there were 3 police cars dealing with an unruly tenant. Was told it could get rowdy on weekends.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnMgmTeam, Front Office Manager at Days Inn & Suites Laurel, responded to this review, March 17, 2013
Thank you very much for taking the time to share your comments online. I certainly apologize for the inconveniences you experienced The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lusby
1 review
2 of 5 stars Reviewed February 22, 2013

When I first got here, the first room was not was I was told I was gonna get and the TV was literally physically broke. When the very nice and understanding receptionist gave me a different room I was quite happy. However, when I got to the second room it was filthy. The toilet had urine and feces and it smelt horrible. There were used towels on the floor and the whole place reaked. I was told I was going to be getting a nice room, with plenty of amenities, etc. I was very displeased by this. It was late and I didn't have the strength to go down and ask for my money back since I felt, I deserved to be able to get it back. I had done research before and saw that regardless of the reason, there would be no refunds. In the middle of the night I could no longer take the horrible smell and I felt filthy. So I went and found another hotel. I returned the next morning realizing I forgot to return the room key. I didn't say anything to the staff because I didn't have the patience after a long night. Lets just say I am highly disappointed and will never be returning. I would rather stay anywhere else in laurel then there. Which I will be doing since I have to be in laurel every month. People deserve better then this if they are going to pay to stay somewhere.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Days Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnMgmTeam, Front Office Manager at Days Inn & Suites Laurel, responded to this review, February 26, 2013
I would like to take this opportuniy to apologize for your less than satisying experience as a guest of Days Inn & Suites. I appreciate the time taken to bring this matter to our attention.It is through vaued customers such as yourself that our business is able to improve in areas where needed. I assure you that these issues addressed in your review will be looked into immediately.

If you would like to further discuss this matter, please do not hesitate to contact the hotel directly via e-mail @ Dilaurel@hotmail.com or by phone: (301)-725-0769.
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La Crosse
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2013

Geat place to stay but the price you see online is NOT the price you will pay. Every room has a safe fee but it is not included in the online price. I think if a fee is charged for every room every time then is should be included in the online price. Personally when I have dealings with someone and I find they are trying to do something unscrupulous on a small level it causes me to question them on every leval. P.S. don't be late for breakfast they start breaking it down at 8:55 and lock the door at 8:59, the lady that works breakfast is very friendly though.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Days Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnMgmTeam, Front Office Manager at Days Inn & Suites Laurel, responded to this review, February 14, 2013
Thank you for taking time to share your experience with our hotel. It is through valued customers as yourself that we are able to grow and make changes where needed.

If you would like to further discuss this matter, please do not hesitate to contact the hotel directly via e-mail: Dilaurel@hotmail.com, or by phone: (301)-725-0769.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

My experience with Days Inn and Laurel was excellent. Rooms were spotless; sheets were comfortable and smelled great. I'd forgot a toothbrush and just called the front desk and they brought me one within minutes. The bed was comfortable and the staff was very helpful in terms of recommending my family and I some great places to eat locally. The breakfast in the morning was great too. I'd definitely stay again if I was in the area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnMgmTeam, Front Office Manager at Days Inn & Suites Laurel, responded to this review, January 31, 2013
Thank you for your glowing review of our property, I am extremely happy that your enjoyed your stay here at our hotel. We look forward to seeing you again, should your travels bring you into the Laurel area agin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Laurel

Address: 9860 Washington Blvd, Laurel, MD 20723
Location: United States > Maryland > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn & Suites Laurel 2*
Number of rooms: 85
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Also Known As:
Days Inn And Suites Laurel
Days Inn & Suites Laurel Hotel Laurel
Days Inn Hotel Laurel
Days Inn Laurel
Laurel Days Inn

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