We used this hotel for our wedding night, and for the days leading up to our wedding. As the majority of our guests were coming from out of town and this hotel was the closest to our location, we recommended this hotel on our invitations.
We had paid double the cost of a regular room to get a special "honeymoon suite", of which we were told the hotel only had one in the entire hotel. We double checked this many times in the weeks coming up to the wedding, including the day of. When we showed up, I was still in my wedding gown, we were told that there was no reservation for us, but we would be put in the same room we would have been given. Right then we thought this was very strange, seeing as how before we decided to use this hotel for our wedding night, we were told there was only one "honeymoon suite."
So we go to the room, and as we're looking around we notice there is no bed. Yes, they put us in a hospitality suite the night of our wedding, with only a fold up bed in the closet.
When we went downstairs to complain (especially since they were charging us twice the cost of a normal room), they told us they could put us in a regular room.
The next morning we spoke with who we were told was the manager (who I found out later was the Assistant General Manager), and we explained that not only had we directed many of our guests to use their hotel, but we ourselves had purchased several rooms. At the end of a very long conversation, the manager finally agreed that in return for ruining our wedding night, he would refund the money for the 4 rooms we had paid for.
To our shock and surprise, we discovered that when we went to use our credit card during our Honeymoon, we were told we were over our limit (which was a $200 charge). Turns out the hotel charged us over $1000.
We've been contacting the hotel (the Assistant Manager, CHRIS DOBI will not return our calls) and the regional office (which says they need to speak with him) for the last couple of months.
And we were not the only ones overcharged. To add to our horror, many of our guests were double charged for their rooms, and also have not been able to get their money back, or speak to the manager.
This was horrible. It was not worth the hassle. THEY RUINED OUR WEDDING NIGHT!!!!! Even if a mistake was made, there is no excuse for the poor customer service.
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- Also Known As:
- Radisson Largo
- Largo Radisson