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“Bad experience And poor service” 1 of 5 stars
Review of Radisson Hotel Largo

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Radisson Hotel Largo
3.0 of 5 Hotel   |   9100 Basil Court, Largo, MD 20774   |  
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Ranked #4 of 4 Hotels in Largo
Suffern, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Bad experience And poor service”
1 of 5 stars Reviewed April 8, 2013

We book this hotel more than a week but here soo disappointed and unhappy with this hotel the staff are unrealable after driving four hours with the baby for cherry blossom festival when we got to this hotel the front desk told us to wait as the room is not ready for us we waited for almost an hrr but still no hotel room my daughter had been wandering at the hotel lobby all this time very bad experience tha we dicided to leave this hotel and check in at another hotel they did not even apologized for the inconvenience I will never go back at this hotel and never to recommend this to any one at all

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph G, General Manager at Radisson Hotel Largo, responded to this review, April 10, 2013
My Most sincere apologies for your experience in our hotel. We normally have all rooms ready by 3:00 PM check in time, however there is no excuse for our performance and for not being more sensitve to your needs.

Regardless of our occupancy level there is no excuse for our apparent lack of attention. I assure that this is not the Radisson way of treating our guests, and sincerely regret that we let your family down.

Please know that we are addressing your experience immediately, and will make all necessary changes to ensure that situations as you experienced do not happen again.

As a token of our apology and not as an excuse for our actions, I would like to invite you back for a complimentary night's stay as our guests on your next visit to the Largo/Washington, DC area.

Please contact me at jgalvan@paramounthotelgroup.com and I will be happy to take care of your reservation details.

Respectfully,

Joseph Galvan, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Plymouth, Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2013

The hotel could use a good cleaning. The shower had mold not a lot but... it is rated 3.5 stars??? The customer service was good overall couldn't get a fourth towel the first night. The staff at the hotel were excellent. The lifegard kept the pool patrons from getting out of control and he was very friendly.(it was spring break). We had no issue getting a shuttle to or from the metro. There was an issue with some rude guests however, the hotel staff handled it well as there was no noise issue after I called. Overall for the price and location I would stay here again the middle of the week was an extra 40.00 a night not sure why but again for the price not bad. About 20 min metro ride to National Mall area.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
near Philadelphia, PA
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 8, 2013

We were at this Radisson for a nearby track meet at the sports facility near the Red Skins football stadium. It's a great location for either facility and the hotel provided a shuttle to the track meet.

We had points and used them for our stay. I think this Radisson is typical for the chain: clean, comfortable room; nice white bed linens; modern bathroom with nice bathing products, etc.

We had trouble getting our room key to work in the elevator, but the staff were very helpful and pleasant.

We had one meal there: a breakfast ala carte, which was fine, if a little pricey.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lexington, Virginia
1 review
2 of 5 stars Reviewed March 31, 2013

I have stayed in some $25 per night hotels that were worse than the Radisson Largo, but this was the worst hotel experience I have ever had for more than $50 per night. My wife and I were in town for a national masters track meet at the nearby Prince Georges County center in March 2013. The staff at the front desk kept us waiting to check in. When we asked them for directions to a local drug store, the young lady seemed reluctant to print a map. Then she directed us to a drug store 4.4 miles away. Fortunately we saw one from the street less than 0.5 miles away and I had time to turn in there before going further.

The bathroom was substandard. The faucet control in the bathtub was permanently stuck on "shower" and as a result I could not adjust the water temperature before turning on the shower. The shower curtain was not large enough to cover the whole width of the bathtub. Worst than that, the shower curtain bar was coming unscrewed from the wall, which left it sagging. This had the effect of the shower curtain gradually sliding from both ends toward the "valley" in the middle, letting cooler air enter the shower/bath at both ends of the partially opened curtain, not to mention water getting on the floor.

When we returned to our room at 3 PM after running on Saturday, our used towels had been removed, but had not been replaced. This left us with one bath towel, no hand towels, and no floor mat. I called the front desk asking for more towels and then showered, using the one available bath towel. After I finished showering, no towels had appeared and my wife had to wait before starting to shower. I called the front desk asking for more towels, explaining that we had an engagement that evening. After 20 minutes more, I was about to call for a third time when the towels arrived. This delay was quite inconvenient, as we had plans to join my wife's sister and her husband that evening at their home near Annapolis.

The restaurant food was mediocre and the service was poor. I saw a cloth napkin being refolded for the next customer after one customer asked to be seated at a different table. I saw one wait person carrying cups using the method of grabbing 4 cups from the inside, a finger in each cup. In addition to substandard hygiene, the service was extremely slow. On Friday, I was really hungry, the restaurant was almost empty, but our food did not come for at least 30 minutes after ordering. I finally asked for some bread, which was then served with our lunch. After we had finished eating, my wife sat with me for about 15 minutes as we waited for the check. I sent her to our room and waited alone for another 10 minutes before the check finally arrived. Saturday morning breakfast was even slower. Both my wife and I had races to run in the early afternoon. Although we were not in a hurry, we did not have time for a 2 hour breakfast. It took at least 15 minutes to order and at least 15 minutes for the food to come, even though it was fairly simple (oatmeal, toast, and scrambled eggs). After we finished eating, I sent my wife on to our room and waited for the check. I was asked 4 times if I needed anything, and each time I requested the check--with a 5 to 10 minute interval between each inquiry. The third person to ask was a manager. Our waitress, who asked the second and fourth time, asked each time whether I wanted to order something!

The hotel had "sleep number" beds, which either did not work properly or I did not know how to use correctly. Even though I pressed the "up" button, the pressure would go up and then suddenly deflate. The most positive thing about the room was the absence of bed bugs. My wife is an entomologist and we always check thoroughly.

My impression of Radisson hotels had been favorable, but the Radisson Largo now makes me wonder whether I should avoid the whole chain.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Radisson Hotel Largo, responded to this review, April 9, 2013
Thank you for taking the time to post this review. We apologize for the problems you encountered while staying at our hotel. We take your complaints very seriously and will use them for training and to improve our standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed March 25, 2013

Upon entering the Radisson Hotel I noticed the lobby’s impeccable design. It was like something I had only seen in a movie and at that moment I felt quite luxurious. I began talking to the clerks and front desk agents to organize my stay for the weekend. The staff was very courteous and polite and gave me quality customer service by answering every question I had and providing the information I would need for my stay. I walked into my room afterwards and once again I knew I would enjoy my stay. From the nice sized flat screen to the king sized bed that I requested, everything looked clean, tidy and well taken care. I was able to order room service from my room and enjoyed a world class experience like I may have at a larger hotel. As I entered the pool area, the lifeguard introduced himself as Willie and he was patient in instructing the children and made sure they knew the safety rules before getting into the pool. The lifeguard on duty was very personable and he seemed legitimately concerned about the safety of everyone enjoying the pool. I enjoyed my swim and even watched as the lifeguard demonstrated to a little girl how to swim properly. Waking up that morning was very refreshing, I didn’t really want to get out of bed but I knew I would have to eat breakfast. Going to breakfast in the hotel was a pleasant experience, unlike the continental breakfast you may receive at a lower budget hotel. I helped myself to turkey sausage, eggs, and a waffle. Upon leaving, the clerks thanked me for my stay and asked me if there were any problems with my stay. The only problem I was that I couldn’t afford to stay longer.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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District Heights, Maryland
1 review
5 of 5 stars Reviewed March 23, 2013

This hotel has the best customer service and they make you feel like family! I stayed at this hotel because I was having my bathroom remodeled. It was only suppose to be for two days but it turned out to be for seven days due to issues with the remodeling. Since I live in the area and had to go to work every day, I wasn't happy with the delay's in construction. The front desk staff were wonderful! I had no trouble booking additional days last minute. I got to know just about all of them and they all made me feel welcomed. The housekeeping staff that cleaned my room did a great job and the room service and restaurant staff were great! The food in this hotel is really good. I had excellent customer service from everyone! I want to thank all of the staff and the nice Lady that is the Director of Sales for making my stay a fantastic one.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Fear, North Carolina
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

Would a 5 stars but the front desk besides their hospitality are lacking a lil common sense . When asked not to put the room service on the hotel bill but on my card they decide to still charge my card and the company Twice . Listen People Nice Hotel but these people are a lil snobbish.

Stayed March 2013, traveled on business
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Additional Information about Radisson Hotel Largo

Address: 9100 Basil Court, Largo, MD 20774
Phone Number:
Location: United States > Maryland > Largo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Largo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Largo 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Radisson Largo
Largo Radisson

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