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“Awful customer service.” 1 of 5 stars
Review of Avi Hotel Largo

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Avi Hotel Largo
2.5 of 5 Hotel   |   9421 Largo Drive West, Largo, MD 20774 (Formerly Hampton Inn)   |  
Hotel amenities
Ranked #4 of 4 Hotels in Largo
Certificate of Excellence 2014
1 review
“Awful customer service.”
1 of 5 stars Reviewed 3 days ago NEW via mobile

i had one of the rooms in my house painted in the am. Because of the lingering fumes, I decided it would be best that me and my son (who has asthma) rent a hotel for the night. Logged onto Booking.com and confirmed a room with AVI Largo, which is near my son's school. Arrive at the hotel and I'm initially told they were sold out of rooms. After about 10 minutes, the front desk clerk had a worker check to see if a room was available. After about another 15 minutes, I was told a room was available but that now there's an issue with updating their computer with the correct fee. After being at this location for 30 minutes and no room,. I decided to call Booking.com and cancel the room -ALL WITH A TIRED AND HUNGRY 8 y/o who needed to go to bed early because testing the next day. I eventually booked a room at another hotel. Suffice it to say, this was absolutely the worst experience I have ever had reserving a room, and the frim desk clerk was extremely rude. I will never reserve a room through Booking.com and will certainly never stay at AVI Largo

Stayed March 2015, traveled with family
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94 reviews from our community

Traveler rating
    31
    24
    14
    15
    10
See reviews for
38
16
5
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Newark, Delaware
1 review
3 of 5 stars Reviewed 1 week ago

We stayed here for one night. The man that greeted us at the desk was pleasant. The lady behind the counter seemed like she was annoyed. Our room was okay. The toilet looked as if it could have been cleaned out better, the closet was off the track, there were exposed wires under the heating unit, and the biggest pet peeve of all was we could NOT swim in the pool. This was the whole reason we booked this hotel. The pool guy told us the health department was in today and he needed to put chemicals in it. It looked green and horrible. We complained at the front desk but they did not seem to really care. Miss Pleasant behind the counter really didn't care and the guy in the morning when we checked out was clueless of the situation. When I mentioned the pool he said, "we don't always have a life guard on duty". I explained a life guard was there but the pool was disgusting. I feel they should have taken a little money off for the room but all they would say was "sorry" and they hoped we would come back. We will not. Stay at the hotel next door "Stay America" it looked nice. This hotel is under renovations. We will not return. It was close to the metro, which was convenient. The breakfast wasn't bad. Wish I could say more positive things about this place.

  • Stayed March 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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Mesa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Staff was very friendly, and accommodating, however, we checked out early due to the constant stench of drugs, and the group of characters chain smoking in front of the hotel every night. We had to contact security a few times during the stay. The hotel looks old (although, they are currently remodeling) and there were a few items in the room that didn't work. I don't think I would ever stay here again. Nice staff, but we didn't feel safe at all.

  • Stayed March 2015
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Point, New York
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here on a family trip to visit Washington, DC. The main reason we chose the hotel was the proximity to the metro and the pool, so our kids could swim. The staff at the front desk were very kind and helpful throughout our stay. The breakfast was fantastic, as well, and the breakfast room was spacious and looked newly remodeled. That is nearly where our positives end. Our room was rather small, for two queen beds. Having the entire family in the room made it very difficult. There were cigarette butts in the toilet, when we arrived, and the toilet would not flush, so we had to call maintenance, which took some time to arrive. We had to call for toilet issues three times during our stay. The pool area was okay, but when we arrived for our family to swim, we were told the pool was not heated, but we could swim if we wanted to. The person attending the pool seemed like he really would rather we did not swim, at all, though. This was very upsetting, since one of the reasons we chose the hotel was FOR the pool. My kids did still try to swim, but it lasted all of 15 minutes. The water seemed to have ice cubes in it. The most harrowing part of the stay was when we tried to find dinner, after returning from sightseeing. We ended up in an area not far from the hotel, that was not so pleasant, at all. We would not stay here, again.

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 19, 2015

I checked in the night of a snow storm & did so with ease. I've visited this hotel prior to its renovations. And I can honestly say it has come a long way. Extended my stay as well. I enjoyed my room. And I appreciated the breakfast. Will definitely come back.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Upper Marlboro, Maryland
1 review
5 of 5 stars Reviewed February 12, 2015

The day I stayed at the AVI HOTEL LARGRO- MARYLAND front desk service was excellent enjoyed the breakfast and the shuttle service looking forward when the dinning room would be a nice for happy hour get away !!!! Waiting on the grand opening !!!!!!

  • Stayed February 2015, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Point
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2015

Spent 1 night here checking in on Feb 2. Booked room due to being close to home of family we were visiting and having accessible room to accommodate my elderly mother. Hadn't heard of Avi Hotel before and the reviews were very mixed. I figured if the place seemed run down on our arrival we would go somewhere else. To my relief the hotel was pleasant. The night attendant was nice and check in was quick. The room was clean, refrigerator and microwave worked. TV channels were ample and we were able to watch our favorite nightly shows. Hotel was close to popular take out and stores, it was a VERY cold night but the heat unit maintained the temperature just fine. Hotel was quiet and we had a pleasant nights rest. Would stay again.

Stayed February 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avi Hotel Largo

Address: 9421 Largo Drive West, Largo, MD 20774 (Formerly Hampton Inn)
Location: United States > Maryland > Largo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Largo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Avi Hotel Largo 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
The Avi Hotel Largo is ideally located just a distance from the Largo Town Center Metro Station. For your convenience, the hotel offers courtesy transportation to and from the Metro. The hotel is located just minutes from Six Flags America Theme Park, FedEx Field, the Home of the Washington Redskins, The Boulevard Shopping Mall and many other local attractions. Feel the welcome of our Maryland hospitality in one of our 127 guest rooms with comfortable queen and king beds. Our spacious and attractive hotel rooms include all the amenities you expect, including large, comfortable work spaces, free high-speed wireless internet, fitness center, indoor heated pool and business center. Our rooms include micro/fridge, iron/ironing board, coffee maker and hair dryer.While at the Avi Hotel Largo, get started each morning with our hot complimentary breakfast served daily from 6:30am-9:00am which includes a variety of hot and cold breakfast items with a warm smile and friendly service. When business brings you to Washington, D.C. The Avi Hotel Largo is the perfect place to stay because of its convenient location and accessibility to the entire DC Metropolitan Area. This I-95 location, just off the beltway, literally positions you minutes away from your destination. The complimentary Metro shuttle service adds pleasure to your commute. We also offer shuttle service within a 3 mile radius. ... more   less 
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