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“Filthy and they just don't care” 2 of 5 stars
Review of Red Roof Inn Washington, DC - Lanham

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Red Roof Inn Washington, DC - Lanham
9050 Lanham Severn Road, Lanham, MD 20706   |  
Hotel amenities
Ranked #3 of 3 hotels in Lanham
Lanham, Maryland
1 review
“Filthy and they just don't care”
2 of 5 stars Reviewed 1 week ago

The backed up tub drainage probably cause the filthy ring around the tub and roaches.
Urine smell on the exterior and elevator.
Missing bulbs in the fixtures. Phones, clock always broken.
Burn marks, wrinkles on the bed spreads.
Perpetual fingerprints.

Friendly staff though. One bad incident with loud, aggressive guests.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review, 2 days ago
My name is Desmond Miller and I am the General Manager at the Red Roof Inn in Lanham,MD. I am writing to let you know that you have my sincerest apologies for a dissatisfying stay. I have address both issues with my housekeeping and security department to ensure that this does not happen again. I honestly hope that you will try us again in your future travels.

Desmond Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 people have reviewed this hotel

Traveler rating
    18
    11
    7
    5
    21
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18
10
4
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel was inexpensive and located near Washington DC but we were skeptical as soon as we pulled up. The parking lot was taped off with caution tape. We had to walk past a group of shady individuals who were hanging out in front of several rooms, including ours. The rooms were in bad shape and not at all as they were pictured on the internet. Skip it and go somewhere else!!

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
1 review
4 of 5 stars Reviewed June 8, 2014

Was apprehensive because of on sight security checking ID as soon as arriving on property. But staff is as good as they get. From Front Desk to House Keeping. Very welcoming staff. Was very welcoming with the fact that I was travelling with my dog.

Room Tip: Must request microwave and fridge in advance.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review, 3 weeks ago
.Thank you so much for the feedback regarding your stay with us. I am delighted to hear that you were happy with your stay. We appreciate your business and hope to see you again soon.

Desmond Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 4, 2014

From the minute we entered into their parking lots to the front desk/lounge, we noticed filth every where. Then we got to our room, 216 and the comforter they had on the bed had stains on it. it's looked like a dog poo, but they still spread that comforter on the bed. Everything in the room was filthy. We had to clean the rooms ourselves with pine sol before we could bring our stuff in.

If you are a clean person and care about where you sleep, this place IS NOT FOR YOU! Their housekeepers were very nice and helpful, but they don't do their job well. I rather have a mean housekeeper, but a clean room than the other way around. On our check out day, we saw towels on the floor. They certainly do not care about their customers.

Room Tip: This hotel is very filthy. don't bother booking with them, unless you don't care!
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review, January 10, 2014
Sorry to hear that your stay did not meet your expectaions! Our goal is to make it right! I hope you give us another opportunity to prove that we are committed to providing awesome customer service and a clean quiet room. Would you be able to contact me to discuss your stay with me via telephone at 301-731-8830 ext 135.

Desmond Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed December 11, 2013

I've Stayed at a Redroof Inn before in Laurel, MD it Was Excellent No Complaints at All!! But this time my family and I decided to stay at the Redroof Inn in Lanham, MD And it was not Good!! The room was renovated but still old the towels and rags had dust on them, Cigarette burns on the bed spread, and not even 3 hours being there I killed a roach also I got up at 3am to use the bathroom I seen another roach on the bathroom floor it was nasty ugh!!!!!

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review, December 12, 2013
Customer feedback is a great tool, it allows us to improve our product and our service. I am working with my housekeeping team to ensure each room exceeds the expectations of our guests. I would like the opportunity to speak with you personally about your stay with us. I can be reached at 301-731-8830 extension 135.


Desmond Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
3 of 5 stars Reviewed November 21, 2013

Chrystal, from the Red Roof Lanham #132, Maryland location is an outstanding employee who made my mother and my stay at the hotel pleasant. We appreciate the reasonable price of the Red Roof Inn, thus, we have stayed at the Red Roof Inn for two weeks, after the two weeks, we have returned twice for two to three days. I am so grateful for the friendly and professional customer service Chrystal provides. She goes the extra mile to make sure my mother and I have a pleasant experience. One of the reasons we return to the Red Roof Inn Lanham #132 is because of Chrystal. We do have the option of staying in other hotels, but we refuse to lose out on great customer service since these days it is hard to find. For example, when we had a problem, she showed empathy and resolved the situation immediately. There are few employees like Chrystal and I pray she will continue to keep up the Great work.
Celestine

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review, December 12, 2013
Dear Miss.Celestine,


Thank you so much for taking the time to let our staff know how much you enjoyed your stay. We value both you and your Mothers business and we hope to see you again soon.

Desmond Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 28, 2013

For work I have to travel across North America. I have been staying in different hotels since April 1st. This is the first time I have ever written a review as I felt I had to.

The hotel might look a little dodgy from the outside, but the inside rooms are fine. What really stood out about this hotel however was the staff. All of the women who worked their were FANTASTIC. They went out of their way to make my trip more enjoyable. Chrystal in particular was fantastic. She resolved any minor issues I had, offered some great advise on places to go and made sure everything was going smoothly for me. When I did have a minor problem with my TV, the repair guy David went out of his was to make sure everything was fixed for me, he even stayed past his shift. The Manager as well was very helpful and asked me how everything was going everytime I saw him.

As someone who has been in a different hotel every week since April 1st, I can not explain to you how important having a strong and friendly staff at the hotel is, this can truly make your trip substantially better. I will continue to support and go to Red Roofs in the future, based on my experience here.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review, December 12, 2013
Thank you so much for the comments... I will be sure to pass them on to my team. We want all of our guest to feel at home during there stay with us. I happy to know that my team made you feel apart of our family.Hope to see you soon!

Desmond Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Red Roof Inn Washington, DC - Lanham

Address: 9050 Lanham Severn Road, Lanham, MD 20706
Location: United States > Maryland > Lanham
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Lanham
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Red Roof Inn Washington, Dc - Lanham Hotel Lanham
Lanham Red Roof Inn
Red Roof Inn Lanham

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