I made my reservation for myself and my family on on Thursday May 09, 2013 through the 1-800 number listed on the Days Inn website. I spoke with a gentleman name Hayden. He assured me that I would receive my corporate discount, there was a pool (due to me telling him my kids love to swim), the hotel had complimentary breakfast and that payment would not be required until checkout. I called ahead of time to see what time check-in was, and was advised then that I had to pay up front. I advised to lady that I was told something different. Her response was “well I’m telling you differently”. When I got there I was checked in by the manager. He also informed me that I had to pay up front. I advised him that was not what I was told I went down the list of things that Hayden told me and he informed me that none of those things were true about the hotel. We got on the phone with customer service who advised me no matter what I was told it was up to the individual hotel and manager, so there was absolutely nothing they would do for me. I asked the manager for some type of compensation because the only thing that was true was I was able to get my corporate discount. He said absolutely not I had to go with their rules. My money was not available on that night because I was banking on what I was told during the reservation,so a friend of mine paid for the first night.
During the wait to check in there were two fights in the lobby. The first was a young lady complaining about the same thing I was. She was told the same thing and argued a great deal with the staff. They didn’t budge for her either. The other was between what appeared to be a young couple. The male became loud with the young lady, and even began abusing her physically. All guest that walked through the lobby asked the hotel staff were they going to call the police, they informed us that they were not going to. I expressed to the manager my concern for my kids safety. I was about to get my kids and girlfriend out of the car and didn’t want them to experience what I saw. He picked up the phone and told me he was going to “pretend to call the police”, to see if that would make them stop. Well that didn’t, a staff member tried to intervene and the gentleman threatened him as well. The couple finally stopped on their own. It was a horrific scene. I didn’t know if the guy had a weapon on him or not, but the staff just stood there watching. They appeared to be more concerned about making money than making sure the young lady was okay. They never once checked on her. I didn’t feel all that comfortable, but it was late and I needed to get my kids in the bed.
I was told to pay for the second night when my family and I got back in for the night. Turns out I couldn’t stay because according to my bank the hotel staff ran my card 3 times in the same day for 3 different amounts, therefor locking my card up. Me and my family had to leave. They made us pay $25 to retrieve our stuff from our room. It was a horrible experience. I will never stay at another Days Inn again, and have told everybody I can think of about what happened. I want to be compensated in some say. I’m taking this to corporate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.