I have stayed here several times and am always impressed with the cleanliness, the staff, appearence inside and out. The hot breakfast is so varied, they have anything you can imagine. Probably the best BW I've ever stayed at.
My last stay I could not get the remote to change channels, I was given a new one which didn't solve the problem. Matthew at the desk came to my room but we couldn't figure out what the problem was. I think someone had fooled with the Vchip. Matthew offered to switch me to a suite and took money off my bill. Excellent customer service decision. Thanks Matthew!