The Jessup MD property did NOT make me feel like a valued guest.
When we returned to the room on the second night our card key did not work. I went to the front desk to get a new card but had to wait 10 minutes because another guest (female) had been given a room already occupied by a man and was being "re-accommodated" . After being given a working card key we discovered that our room had not been cleaned nor did it have clean linen. I went back to the front desk and had to wait again while another guest was checking in. I suggested to the clerk that we simply move to a clean room. The clerk called the manager who refused to accommodate us. So we spent the night in the same room.
The next morning I checked out and the manager said "OK you're done". When I asked for a receipt and she said "it'll take a while". She then started opening her mail. I told her that I wasn't leaving without a receipt. Only then did she turn on the printer and print out a receipt.
Later I received the standard Red Roof e-mail survey and recounted my experience. In response I received a canned e-mail response from the area manager, expressing regret that I did not feel like a valued guest.
While I like Red Roof Inn I will never stay at the Jessup Inn again, even though I often travel to the D.C. area. It is obviously a management issue and obviously the area manager could not care less about the situation.
- Also Known As:
- Red Roof Inn Jessup
- Jessup Red Roof Inn
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