I booked this hotel because they claimed to offer shuttle service to and from the Merriweather Post Pavilion (the entire reason for my hotel stay). On the Merriweather Post Pavilion website the hotel ad says:
"Holiday Inn Columbia East-Jessup is please to offer shuttle service to and from Merriweather Post Pavilion for the 2014 concert and event series. Transportation schedule is based upon the specific concert or event and will run on the hour. Please contact our front desk to reserve shuttle times, availability is limited and not guaranteed."
This is the only reason I chose to stay at this hotel. I normally use Priceline or Hotwire when choosing hotels, however because I like Holiday Inn's and the fact that they offered transportation to and from the concert venue I choose to book directly with the hotel and pay the full 116.00 rate. I could have booked a similar category hotel for 60-70$ on hotwire. As soon as we checked in I said that we would like to sign up for the shuttle to the Merriweather Post Pavilion. The front desk said that there was no shuttle scheduled that day, and even when they do shuttles to Merriweather they only drop off and do not pick up because the shuttle driver does not stay that late. They claim that the fact that "availability is limited and not guaranteed" means they don't have to have a shuttle at all. A total cop-out! What a bait and switch if you ask me. I told the clerk the entire reason I booked with this hotel is because they advertised on the concert venue's website and offered a "special rate". Indeed my folio says under company: Merriweather Post Pavilion, so they knew I was coming for a concert!! I was told they would speak to the manager and see what they could do in way of reimbursement. I then showed the front desk the very ad from their hotel on Merriweather's website and she made notes (I'm assuming so they would correct the information). I have a degree in Travel & Tourism, and work in the industry. If this hotel wants to court people attending concerts in the area by saying they have a shuttle for the entire 2014 concert series and a special rate for concert-goers they should live up to their sales pitch, which they clearly did not. They need to revise their ad on the Merriweather Post Pavilion website, and eliminate any reference to offering a shuttle "To and from" the venue.
In the hotel's defense:
This hotel is a 15$-20$ cab ride from Merriweather Post Pavilion. The staff were nice. The hotel has been remodeled and is clean and very nice. My poor rating is because I booked it solely based on the pitch of a free shuttle both to and from the venue. I could have gotten a cheaper hotel room elsewhere.
- Official Description (provided by the hotel):
- A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice. ... more less
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- Also Known As:
- Holiday Inn Columbia Hotel Jessup
- Columbia Holiday Inn