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“Not a bad hotel” 3 of 5 stars
Review of Holiday Inn Columbia East - Jessup

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Holiday Inn Columbia East - Jessup
3.0 of 5 Hotel   |   7900 Washington Boulevard, Jessup, MD 20794   |  
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Ranked #1 of 8 Hotels in Jessup
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Not a bad hotel”
3 of 5 stars Reviewed May 27, 2014

My family recently stayed at this property with my son's soccer team. Overall the stay was OK. There is some room for improvement. First the good. The staff we interacted with was fantastic. We arrived late and were all tired and worn out from a long drive with lots of traffic. The gentleman who checked us in was working the night shift. I did not get his name but he was very friendly, courteous and professional. It was nice to have a warm fact to greet us. Even the security guard that had to come out to the poolside and let us parents know it was time to leave the pool area because it was closed was very nice and respectful. He was doing his job and no harm no foul and he had a nice personality.

Now the not so good. The room was not fully cleaned prior to our arrival. My daughter found a bottle cap from a beer behind the chair, it also looked like that area had not been vacuumed recently, the trash was not emptied daily during the housekeeping service. The tub would not drain properly and we had to wait around 10 minutes before the next person could take a shower without standing in water.

Our room did not have a microwave like some others did on the same floor. The rooms were identical in size, on the same floor and had the same rate.

It would have been nice for a free continental breakfast but it is what it is.

On check-out the woman did reduce our total cost a little for our stay. Overall I'd say it was OK. I'm not sure I would stay here again, but if you are looking for an OK room close to the highway and DC this whould be OK.

Room Tip: If you are not happy let them know and I'm sure they will help you out.
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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96 reviews from our community

Traveler rating
    44
    34
    10
    7
    1
See reviews for
22
13
4
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
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English first
minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2014

Great staff. Updated and clean rooms. Restaurant in the lobby is good but it has to be the slowest place on the planet. As with all Holiday Inn's breakfast is not included with the room rate. The reason I did not give this place 5 stars is due the service of the Restaurant the hotel and rooms are outstanding.

Room Tip: If you are a gold or platinum member request the club floor. The military houses people awaiting ME...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2014

This hotel was clean, modern up to date, and had many amenities usually found in bigger properties. The room was spacious, bed was comfortable and the staff went out of their way to serve their customers, especially Ayaz. He was really outstanding. Highly recommend this property for groups or leisure travel. Prices were reasonable as well.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 5, 2014

The staff was friendly, room seemed pretty clean and well stocked, comfy beds and pillows, really no complaints!! The toilet may have been a little close to shower and sink (which I don't really like because I prefer a little more space in bathroom) but otherwise wonderful stay!

Stayed May 2014, traveled with family
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Hagerstown, Maryland
Top Contributor
92 reviews 92 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 25, 2014

We've stayed here before and were already satisfied with our stay, but this hotel has since remodeled. The change is beautiful, their lobby looks very both professional but has a warm atmosphere. The rooms are spacious and looks like your staying in a 5 star hotel. The beds are very comfortable and the pillows are also. We will stay there again in a heartbeat. Holiday Inn has really outdone itself on this one. The breakfast was really good and included in your room stay, this is not a continental breakfast but bacon, eggs, sausage, the works!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, May 30, 2014
Thank you for your flattering review of our hotel. We appreciate your kind words about the staff, the renovation, our spacious room, comfortable bed and pillows. Your loyalty means a lot to us and we are looking forward to serve you again in the near future.
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Port Jefferson, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 22, 2014

We pulled off the highway totally beat because of the terrible traffic and were just looking for a place to crash. The gentlemen at the front desk was friendly, efficient, and a total pleasure to deal with. As we entered the hotel we couldn't help but notice how clean and well designed the whole lobby area was. You can see the dining area, bar and snack area. The room was outstanding with plenty of supplies. Plenty of area to sit and everything was so comfortable. We decided to get some food which is something we usually do not do at hotels. The women working this area Erica was also a pleasure to deal with (sorry I forgot the front desk guys name but he was terrific) and knew what she was doing and hustled, She kept up a lively conversation and I stayed for longer than I expected. Guess what? The food was also great and gotten at a great price.
Thank you very much for an outstanding overnight stop.

Room Tip: Can't say a bad thing about our stay.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, May 30, 2014
The entire staff at the Holiday Inn Columbia East - Jessup is delighted to hear from you regarding your recent stay with us. It is extremely gratifying to hear your comments about our hotel and staff and we thank you for taking the time to share your comments.
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Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 1, 2014 via mobile

Very good just renovated hotel. Friendly staff , good beds, good breakfast and big rooms. Good stay for one or more nights. Fully recomended! Near Washington DC on route to New York. If you want to visit Washington it is a good opportunity to stay here.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, April 11, 2014
Thank you very much for your positive feedback on your recent stay with us. We also appreciate you recognizing our renovated hotel, friendly staff, beautiful room and great breakfast. Thanks for staying with us and we are looking forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Columbia East - Jessup

Address: 7900 Washington Boulevard, Jessup, MD 20794
Phone Number:
Location: United States > Maryland > Jessup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Jessup
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Columbia East - Jessup 3*
Number of rooms: 175
Official Description (provided by the hotel):
A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice. ... more   less 
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Also Known As:
Holiday Inn Columbia Hotel Jessup
Columbia Holiday Inn

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