My family recently stayed at this property with my son's soccer team. Overall the stay was OK. There is some room for improvement. First the good. The staff we interacted with was fantastic. We arrived late and were all tired and worn out from a long drive with lots of traffic. The gentleman who checked us in was working the night shift. I did not get his name but he was very friendly, courteous and professional. It was nice to have a warm fact to greet us. Even the security guard that had to come out to the poolside and let us parents know it was time to leave the pool area because it was closed was very nice and respectful. He was doing his job and no harm no foul and he had a nice personality.
Now the not so good. The room was not fully cleaned prior to our arrival. My daughter found a bottle cap from a beer behind the chair, it also looked like that area had not been vacuumed recently, the trash was not emptied daily during the housekeeping service. The tub would not drain properly and we had to wait around 10 minutes before the next person could take a shower without standing in water.
Our room did not have a microwave like some others did on the same floor. The rooms were identical in size, on the same floor and had the same rate.
It would have been nice for a free continental breakfast but it is what it is.
On check-out the woman did reduce our total cost a little for our stay. Overall I'd say it was OK. I'm not sure I would stay here again, but if you are looking for an OK room close to the highway and DC this whould be OK.
- Official Description (provided by the hotel):
- A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice. ... more less
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- Also Known As:
- Holiday Inn Columbia Hotel Jessup
- Columbia Holiday Inn