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“Pleasant Stay” 4 of 5 stars
Review of Holiday Inn Columbia East - Jessup

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Holiday Inn Columbia East - Jessup
3.0 of 5 Hotel   |   7900 Washington Boulevard, Jessup, MD 20794   |  
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Ranked #1 of 8 Hotels in Jessup
Columbia, Maryland
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed December 28, 2012

Re-locating to Baltimore Md because of new employment, and stayed here with the family to look for housing. The HI was under renovation and rooms were readily available. I planned for a three day, that turned into five while searching for living quarters. The staff was the best and attended to our needs. Room was spacious for four and very clean. Lounge/Restaurant in the lobby was in a great location for food and drinks.
I would stay again if necessary.

Room Tip: I prefer to stay on the 2nd or third floor over looking the parking lot.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hicolumbia, Director of Sales at Holiday Inn Columbia East - Jessup, responded to this review, February 4, 2013
Thank you for staying with us during your relocation and for your kind words about our hotel team.

Corey Snowberger
410.799.7500 x 7550
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87 reviews from our community

Traveler rating
    38
    31
    10
    7
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
  • Italian first
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English first
Springfield, Missouri
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 17, 2012

I recently stayed here for four nights due to a business meeting at the property. I was a little hesitant at first because I would not typically choose a Holiday Inn especially one directly across from a prison. It is a decent ride from BWI. This property has renovated all of the guest rooms within the last year. They did a superb job with this portion of the remodel. The lobby, restaurant/bar, and commons areas are still freshly underway with their part of the remodel. The registration desk is at a temporary table at the rear entrance due to the construction. Overall, the staff was nice, the rooms were modern and very comfortable, and the beer was cold. Dining in the immediate area is scarce. There is a Starbucks directly across the street. Most of the dining options are a few miles away (all the big chains) along with several retail options. The other downfall is the street noise as this property is located at what appeared to be a very busy intersection. Outside of the few minor issues and the remodeling I would probably recommend this property to a friends or colleagues.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, December 18, 2012
Thank you for your recent visit and the kind words regarding your stay. We are very excited for the completion of our lobby, restaurant and lounge renovation. When finished, we will be one of 20 hotels in the world to have the Hub at Holiday Inn implemented. This great concept coupled with our already renovated guest rooms and other guest facilities will give you even more reason to stay with us. We look forward to your return when you visit our area again!

Regards,

Jack Warner
General Manager
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Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

I had such a great experience I had at the Holiday Inn this weekend. I was in Maryland to visit my son and the staff at the Holiday Inn Columbia made my stay turn out much better than it could have been. I was unable to print my boarding pass because of the time change this weekend. Ayaz was able to help me get on line and then was willing to print it for me since I was not going to be at the hotel at the time that it needed to be done. When I got back to the hotel my boarding pass was waiting for me. He was helpful, courteous and never made me feel that I was a bother. No worries.
Then on Sunday morning I had a terrible thing happen. I dropped a necklace into the sink and it went down the drain. It wasn't just any necklace. It had the diamond from my mother's wedding ring on it. I was heartsick and terrified that I had lost that little bit of my mother that I try to keep with me. Ayaz immediately contacted Lawrence and he quickly came to my room, took apart the plumbing and retrieved my necklace. I told him that I did not have much cash with me, but that I wanted to give him something to repay him. I asked for his name so I could send him something. He said that was not necessary. I was only able to learn his name when I asked at the front desk.
These two fine men really made my stay there wonderful.
People often contact managers to complain. I am writing this review to let you know that the staff at the Holiday Inn Columbia (especially Ayaz and Lawrence) are wonderful and I will stay at your hotel the next time I'm visiting my son in Maryland.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, November 7, 2012
Carol -

Thank you so much for the kind words regarding our hotel, especially Ayaz and Lawrence. I will make sure that they hear your feedback and are recognized for their service. We love forward to taking care of you again when you return to visit your son!

Regards,

Jack Warner
General Manager
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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed October 3, 2012

Great hotel in this area. Excellent fitness room with equipment that is not broke down. Comfortable beds and a nice deck and pool area. The breakfast buffet is good and the staff was very friendly during my entire stay.

Room Tip: Top floor is very quiet.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, October 5, 2012
Thank you for the great review! We hope to see you again when your travels bring you to our area!!!

Regards,

Jack Warner
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Charlotte, North Carolina
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 3, 2012

I really enjoyed the priority club reception that included appetizers, full bar and a local beer on tap. My hotel room is comfortable and well furnished. The location is convenient for commuting in the area. The only change I would like to see is free breakfast for priority club members. I would stay again if in the area again.

Room Tip: Be prepared to pay for breakfast unless you are in the military or a government employee.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, October 5, 2012
Thanks for the feedback and I am glad you are enjoying the Priority Club Reception. We look forward to seeing you again in the near future.

Regards,

Jack Warner
General Manager
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San Jose, California
Top Contributor
250 reviews 250 reviews
101 hotel reviews
Reviews in 127 cities Reviews in 127 cities
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed September 27, 2012

This Holiday Inn was very clean, entrance area showed some signs of ongoing improvements, yet room was very nice. Fridge ultra-quiet, bathroom spotless, tiled floor. Was welcomed at reception with bag of perks for gold members. Platinum gets free breakfast/10$ off at the bar menu. Cool organic grocery store (called MOM's momsorganicmarket.com) is across the street, open 9am - 9pm. Room rate was somewhat more pricy than anticipated, and drops significantly on Thu/Fri/Sat/Sun nights. They have an AAA rate with good savings. Good internet wifi. Restaurant was OK, had mushroom cap appetizer. Yes, would stay here again.

Room Tip: Rooms facing away from intersection = front of hotel are quieter
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, October 1, 2012
Thank you for the great feedback. MOM's Organic market is one of our favorites as well. Prices are pretty good and the quality of food is beyond great! With the Food Market located just down the road from us, a lot of the local markets are able to have a great supply of fresh produce and meats. Hopefully, when you return to the area, you will be able to explore some of the local Jessup markets! Thank you again for the great review of our hotel!

Regards,

Jack Warner
General Manager
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Vancouver, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2012

We were on the road for two full weeks along the east coast (12 different hotels), this one ranked 2nd best. Value at $96 which we paid is spectacular.

Beds are comfy and clean. Room & Bathrooms are clean and spacious.
Stunningly beautiful lobby and rooms.
Loved the 'Occupied' button that you press to let hotel staff know not to disburb you.
Free Wifi (hotels that don't do this are soo behind the times - or greedy)
Location is a little lame if you're going to Baltimore, but it was great for us, who were on our way out of town.
Had a Keurig, which is pretty cool, but hotels need to realize that they should leave creamers in the rooms, not that powdered cream junk.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review, September 27, 2012
Aaron -

Thank you for the kind review and the great comments made regarding out hotel and amenities. The doorbell and electronic do not disturb is one of my favorite features too. I will absolutely look into replacing the current creamer in the guest room. I hope when your travels return you to out area, we will see you again! Again, thank you for allowing us to be your home away from home.

Regards,

Jack Warner
General Manager
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Additional Information about Holiday Inn Columbia East - Jessup

Address: 7900 Washington Boulevard, Jessup, MD 20794
Phone Number:
Location: United States > Maryland > Jessup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Jessup
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Columbia East - Jessup 3*
Number of rooms: 175
Official Description (provided by the hotel):
A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice. ... more   less 
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Also Known As:
Holiday Inn Columbia Hotel Jessup
Columbia Holiday Inn

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