I had such a great experience I had at the Holiday Inn this weekend. I was in Maryland to visit my son and the staff at the Holiday Inn Columbia made my stay turn out much better than it could have been. I was unable to print my boarding pass because of the time change this weekend. Ayaz was able to help me get on line and then was willing to print it for me since I was not going to be at the hotel at the time that it needed to be done. When I got back to the hotel my boarding pass was waiting for me. He was helpful, courteous and never made me feel that I was a bother. No worries.
Then on Sunday morning I had a terrible thing happen. I dropped a necklace into the sink and it went down the drain. It wasn't just any necklace. It had the diamond from my mother's wedding ring on it. I was heartsick and terrified that I had lost that little bit of my mother that I try to keep with me. Ayaz immediately contacted Lawrence and he quickly came to my room, took apart the plumbing and retrieved my necklace. I told him that I did not have much cash with me, but that I wanted to give him something to repay him. I asked for his name so I could send him something. He said that was not necessary. I was only able to learn his name when I asked at the front desk.
These two fine men really made my stay there wonderful.
People often contact managers to complain. I am writing this review to let you know that the staff at the Holiday Inn Columbia (especially Ayaz and Lawrence) are wonderful and I will stay at your hotel the next time I'm visiting my son in Maryland.
- Official Description (provided by the hotel):
- A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice. ... more less
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- Also Known As:
- Holiday Inn Columbia Hotel Jessup
- Columbia Holiday Inn