First, we checked in while cops were escorting two weed smoking houligans out of the hotel. I understand this happens. The night auditor was EXTREMELY friendly about this. She knew that we had arrived late after a 5 1/2 hour drive. We asked for a late check out, and she said we could do noon, but if we called before eleven we could do one o'clock.
The following morning, we called and the lady on the phone was EXTREMELY RUDE. She told my boyfriend that we were already charged a late fee, and no one would ever extend us that late. My boyfriend told her about the previous night and she actually said, "THAT'S NOT MY PROBLEM. I DON'T CARE." We RUSHED to get our things together. We were attending a wedding that day and didn't even get the chance to shower. Thankfully we were staying at the Homewood Suites by Hilton that night, and they let us check in early.
When I went to the register (Ms. Patel- It's on the receipt as checked out by) was very rude and gave me my receipt. When I asked her to remove the safe fee, SHE ROLLED HER EYES AT ME!
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