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“Warm welcome” 4 of 5 stars
Review of Holiday Inn Express Washington DC - BW Parkway

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Holiday Inn Express Washington DC - BW Parkway
2.5 of 5 Hotel   |   6205 Annapolis Rd., Hyattsville, MD 20784   |  
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Ranked #1 of 2 hotels in Hyattsville
Paris, France
1 review
“Warm welcome”
4 of 5 stars Reviewed March 19, 2013

The location is convenient (near the loop), the staff was really kind and helpful, the rooms are comfortable, the windows not really noise proof, and the rate was good. The breakfast was standard (bacon, scrambled eggs, pan sausage, Bagels, muffins, bananas, apples, good coffee), and could be taken away.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaina S, Director of Sales at Holiday Inn Express Washington DC - BW Parkway, responded to this review, March 20, 2013
Hello Bibi123_13,
I am happy to see that our hotel provided a convenient trip for you as well as easy access within Route 495 and Route 295. I do hope you were also able to try our Signature Cinnamon Rolls and/or Hot Pancakes during breakfast. If not please do during your next visit with us! We look forward to having you again!
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65 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
New Hampshire
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed November 9, 2012

The day after I cancelled our downtown DC hotel reservation, our Congressman came through with White House tour tickets and everything (reasonably priced) was booked. So, I was thrilled to find this Holiday Inn at an appealing rate. I am wary of hotel shuttle services and their reliability, so we rented a car, but this turned out not to be necessary at all.

The lobby area is spotless, comfortable, and welcoming (with two PCs and a printer for guests, along with an area for coffee, with creamers which we appreciated). Check-in was friendly and efficient. Having to use a key to operate the elevator always makes us feel more secure (knowing no one other than guests can access the upper floors).

We found the location to be extremely convenient (right off the BW Parkway and only a short drive from the New Carrollton station - for Amtrak, MARC, and Metro). The neighborhood was just fine with everything you could possibly want/need nearby. (We were thrilled to find Ledo’s Pizza!)

Our room was spacious and comfortable. Everything seemed brand new, with meticulous housekeeping. TV Channel reference handy for 42" flat screen TV. There were two outlets right in the lamp on the desk (one for laptop, other for charging phones). Linens were plentiful (and snow white) with plenty of plush pillows and towels. Lots of hangers in closet. Excellent climate control. Air Conditioning was so powerful, we ultimately switched to Fan Only (mid September).

Service throughout our stay was extraordinary. Shuttle service was convenient and always very prompt with a courteous driver.

My only quibble is that, while there was plenty of room for board and iron, the lamp or bedside clock had to be unplugged to plug in the iron. (Tip: Fill steam iron with the coffee pot.)

We really enjoyed our stay and appreciated the helpfulness and cheerfulness of the entire staff (especially Chrissy at the front desk).

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaina S, Director of Sales at Holiday Inn Express Washington DC - BW Parkway, responded to this review, November 12, 2012
Hello dikbooks,
It is such a joy to read your response of our hotel! We appreciate you staying with us during your trip to Washington, D.C. I’m also happy you had the opportunity to utilize our complimentary shuttle to and from the New Carrollton Metro Station for a more care free commute. We hope to have you and your family return in the future. Have a wonderful week!
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San Antonio, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 11, 2012

We stayed there for 7 nights and it was very pleasant. Location was decent. Rooms were decent. Service was decent. Breakfast consisted of scrambled eggs, pan sausage (bacon on Saturday), mini biscuits, pancakes, cinnamon rolls, bagels, assorted cereals, assorted juices and milks. They provided transportation to the New Carollton Metro Station and would also pick you up. Overall it was a very decent place to stay and would stay there again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaina S, Director of Sales at Holiday Inn Express Washington DC - BW Parkway, responded to this review, October 12, 2012
Hello MelGarza,

We appreciate you and your family choosing to stay with us for 7 nights. It is great to see you had the opportunity to experience a lot of the offered amenities we pride ourselves on providing to our guests. I hope to see you with us again for another 7 nights in the future! Have a wonderful weekend!
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Clacton-on-Sea, United Kingdom
Top Contributor
90 reviews 90 reviews
32 hotel reviews
Reviews in 52 cities Reviews in 52 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 25, 2012

Stayed in quite a few Holiday Inns in the US, rooms are always good size and well furnished. This one had excellent courtesy bus service to station for trains to central Washington. Staff even more helpful than usual.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaina S, Director of Sales at Holiday Inn Express Washington DC - BW Parkway, responded to this review, September 28, 2012
Stayed in quite a few Holiday Inns in the US, rooms are always good size and well furnished. This one had excellent courtesy bus service to station for trains to central Washington. Staff even more helpful than usual.

Hello Peters101,
We appreciate your warm response in regards to our hotel amenities, as well as our staff! We look forward to having you and your family return in the future. Have a wonderful weekend!
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boston, ma
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed September 10, 2012

Stayed here in 2 rooms for 3 nights during a move to DC. Thought we would only require 2 nights, but when we realized we needed three, the front desk clerk amiably adjusted our stay at the same rate. I have never stayed in the HI Express brand before, but was pleasantly surprised. The room was above average. Seemed new or newly renovated. Bed was comfortable. The free breakfast was above average, with good variety. The automatic pancake maker was neat and quiet, a good solution to the loudly beeping make your own waffle machine that causes such chaos at other hotel chains. Also noted that the associate monitoring the breakfast was extremely friendly, and kept everything clean and replenished very efficiently. I had 2 concerns about my stay here: 1. While the location was great for DC access and price, it seemed to be in a below average neighborhood, though a lot better than the neighborhood that the other HI Express is in. (on US 50 closer to DC). There was a dedicated security guard patrolling the parking lot at night, which made me a bit nervous of the area, but happy he was there. 2. There are only 3 Handicapped spaces, and a ramped incline to get in the lobby. This is hard for a wheelchair user who is balancing luggage on the lap. The ramp could be less steep, and more accessible spaces would be appreciated.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaina S, Director of Sales at Holiday Inn Express Washington DC - BW Parkway, responded to this review, September 12, 2012
Hello momtokande,

We greatly appreciate you and your family staying with us during your 3 nights stay! We pride ourselves on providing a modern, up-to-date, and comfortable stay for all of our guests. It’s wonderful to also hear you had welcoming and friendly interactions with our staff during breakfast. Your feedback is very appreciated and always helpful. We look forward to having you and your family return in the future! Have a wonderful week!
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Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 19, 2012

We stayed at Hyattsville Aug 10th-14th. Had a very good stay. At check in it took a long time for desk clerk to come out of the office (7-8 minutes?) - not sure what was going on. Breakfast was always plentiful and employees always friendly and respectful. We were worried about security at first but never had a problem. Having the Italian Resturaunt next door and W-mart across the way were helpful. Loved the free shuttle to the Metro(NewCarrolton). Key card for the elevator was a bit of a pain, but gave us some piece of mind about who could get to rooms. It would be helpful to have more information on the metro system (like extra $1 per trip with paper cards so buy the "Smarttrip" if you are doing 5 or more trips, directions on what to do/ where to go when you get to the metro station, real maps from the metro available)

Room Tip: No ice on 2nd floor was a pain. Sign up for the free shuttle early. Van holds 6 people and goes ever...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaina S, Director of Sales at Holiday Inn Express Washington DC - BW Parkway, responded to this review, August 21, 2012
Hello Bambilllinois, I am glad to read that your stay was enjoyable and that you had great interactions with the staff. Typically in our lobby where we keep the pamphlets there are large area maps for the city, as well as the metro system. In our business center guests are able to print out directions to any location. Our front desk staff is also knowledgeable in how to get around. Whenever you return please be sure to speak with someone at the front desk if you require printed directions or even some local attractions to visit. We hope to see you again soon! Have a great week!
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Concord, New Hampshire
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 17, 2012

I booked this hotel for a short sightseeing trip to Washington, D.C. I have stayed in Holiday Inn Express hotels many times before, and have always been impressed. This hotel changed my view.

The hotel building itself isn't bad - a pretty standard hotel. It was supposed to have been remodeled in 2010, but there are already signs of aging.

First complaint: The bathtubs have no plug, which is really weird. I have a one-year-old who I had to wipe down because we couldn't bathe him. I complained to the manager on duty the first night we were there, and he told me that "most hotels don't have plugs in the tubs now." That is about the biggest load of cr*p I've ever heard! He told me he would see what he could do and call me back. Needless to say, I had to go back down the next night because nobody called. The next morning, I spoke to the general manager. He told me a story about how several people had drowned in the tubs so that is why they removed the plugs. The hotel's website, however, advertises bathtubs in the rooms. The manager did give me a discount on the room, but only after I asked specifically for it.

The hotel has free WiFi, which is really nice, but the desk in the room we were in had no outlet close enough to plug in a laptop, which pretty much defeats the purpose of the desk.

The shuttle service is nice, too, but we waited for 40 minutes for a pick-up from the metro station, and had to call twice to remind them to come get us. Not what you want after a long day sightseeing.

Not impressed, and will not stay here again.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaina S, Director of Sales at Holiday Inn Express Washington DC - BW Parkway, responded to this review, August 21, 2012
Hello triciamj6, we greatly appreciate your feedback. This is the first time someone has brought the issue of the bathtub stoppers to our attention. We are a very family friendly hotel, and wish to ensure we are able to accommodate most guests’ needs. As a result, we have installed the stoppers in all of the bath tubs. I do you are able to return in the future. Have a wonderful week!
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Additional Information about Holiday Inn Express Washington DC - BW Parkway

Address: 6205 Annapolis Rd., Hyattsville, MD 20784
Phone Number:
Location: United States > Maryland > Hyattsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Hyattsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Washington DC - BW Parkway 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Washington DC/BW Parkway is conveniently located off of the Baltimore-Washington Parkway and is just minutes from Downtown, D.C., Bowie State University, the White House, the University of Maryland, Chinatown historic neighborhood, Washington Convention Center, the Baltimore Convention Center, College Park Aviation Museum, DAR Constitution Hall performance venue, NASA's Goddard Space Flight Center, the Smithsonian Institution, Merriweather Post Pavilion entertainment facility, FedEx Field-the Home of the Washington Redskins, and Prince George's Community Sportsplex. Sightseeing tours depart from the hotel and the Metro station is easily accessible.Please let me take a moment to highlight some of the great benefits and amenities your guest will receive at our newly renovated facility.Guest Room Amenities Include:•Coffee Makers•Iron and Ironing Board•Voice Mail and Data ports•Wired and Wireless High Speed Internet Connection•In room movies and cable access •Hair Dryers•Refrigerator and microwaves in every room•In-Room Safes for your convenience•Complimentary Deluxe Hot Breakfast that includes but is not limited to: Hot Eggs, Hot Bacon or Sausage, Hot Pancakes and our signature cinnamon rolls.•Fitness Room•Business Center•Complimentary Car & Motorcoach Parking•Complimentary Metro & Local Area Shuttle•Complimentary local calls•High Speed Wired and Wireless Internet access throughout the hotel•Complimentary USA Today Newspapers•FREE self laundry facilities ... more   less 
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Also Known As:
Holiday Inn Express Washington Dc - Bw Parkway Hotel Hyattsville
Holiday Inn Express Washington DC - BW Parkway Maryland/Hyattsville

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