My family stayed for a wedding and overall the stay was very nice and pleasant. Staff was warm and friendly (always greeted with a smile) and when it came to room locations preferences they were incredibly accommodating. The room rate was more than reasonable and the rooms were fairly nice considering we were in the older, not yet renovated building.
We came back to our room one night to find our AC had shut down. An engineer was in our room within minutes. He made a solid effort to fix it but after 10 minutes and no success he offered to have us switch rooms. Five minutes later we were completely moved into a new room located just a few doors down from our original room.
The shuttle driver, Lawrence, was funny, smiley and incredibly personable. He made a point to say hello, wave and ask if there was anything he could do for us throughout the rest of our stay every time we saw him.
However, there are some basic service fails that the hotel could really benefit from working on with their staff.
Front Desk: (1) My husband and I approached the front desk to inquire about some hotel amenities and local shopping options. While we were speaking with the front desk agent, a woman with a clip board approached the desk. Instead of acknowledging this woman and advising that she (the desk agent) would be able to assist her in a moment, the desk agent stopped helping us and proceed to assist this other women without even excusing herself from our conversation. The desk agent spent about five to ten minutes assisting this other woman - the desk agent also took and made phone calls during this time - while we stood by patiently. I don't care who this other woman was, the way the desk agent conducted herself was completely unacceptable. (2) We approached the desk on a separate occasion to find the front desk agent (a different girl from the last encounter) with her mouth full of food! This is a basic rule, food and drink should never be consumed in the front of the house by staff!
Restaurant: We went to the restaurant for breakfast, our server was actually over-attentive. I'm sure it came from a good place, but he came over to our table and asked me three different times if I wanted my plate removed. Every time I paused to sit back and sip my tea for a minute, there he was assuming I was done eating. The third time he came over (even though I was planning on eating the half a sausage and a couple pieces of potato left on my plate) I let him take the plate because I was so annoyed with having to tell him no, again. It should also be said that plates should never be removed from a table unless everyone has finished eating - my husband was still working on his omelet. It's considered to be rude and can make those that are still eating feel rushed.
Banquets: On our last day there was a buffet breakfast for all the wedding hotel guests. The banquet server overseeing the hosted breakfast was dis-organized and a bit rude. When we arrived, half of the tables didn't have napkins or silverware on them. When we sat down with our plates there was one new set of silverware on the table. My husband went to reach for it and the server took the silverware from him and told him that he couldn't use that set as it was not placed there for him. The server then proceed to take place settings off other tables (which were also only partially set) and gave them to us and a couple other guests that joined our table. The server continued to take place settings from other tables instead of just resetting tables completely as people finished their breakfast and left. Also during the breakfast, a friend of ours went to buffet line and grabbed a small box of cereal. As she was about to pick up a cereal bowl the banquet server rushed to her side and proceeded to tell her that she needed to use a bowl for the cereal and that "those there" (as she pointed to coffee mugs that were on the OTHER SIDE of the table) were for coffee and tea... thank you captain obvious. She also disappeared for about 20 minutes during the breakfast leaving tables dirty and unset. And when she finally reappeared, she pushed her way through a group of wedding guests standing by the doorway without even an "excuse me". It should be said that she also could have walked around them as there was room to do so. Wish I knew her name because she was awful and is in serious need of retraining or just needs to be let go.
With all that said, if we ever find ourselves in Hyattsville again, we would consider staying there again. But we do hope that the hotel takes the above into consideration as it will help to improve the overall guest experience.
- Official Description (provided by the hotel):
- A truly modern travel experience awaits at the LEED-certified College Park Marriott Hotel & Conference Center. Minutes away from the University of Maryland campus, our hotel offers guests a superb location, luxurious amenities, and comfortable, eco-conscious accommodations. Each of our renovated guest rooms and suites features details like plush designer bedding, THANN bath accessories, and free Wi-Fi Internet. Enjoy access to our 24-hour fitness center, and dine with us at our signature restaurant, The Common, which offers guests contemporary pub fare crafted from locally procured ingredients. If you're visiting College Park on business, take advantage of our 40,000 square feet of venue space and variety of on-site corporate facilities. We also cater to weddings and social events in our elegant ballroom spaces, the largest of which can accommodate up to 650 guests. Whether you're here for work or play, come discover why the College Park Marriott Hotel & Conference Center caters to the savvy traveler. ... more less
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- Also Known As:
- The Inn & Conference Center, University Of Maryland University College Hotel
- The Inn And Conference Center, University Of Maryland University College
- Marriott Conference Center Hyattsville
- College Park Marriott Hotel & Conference Center Maryland/Hyattsville