I'm an occasional contributor to TripAdvisor. I'm a frequent consumer of the views shared by other contributors. I'm frequent customer of Marriott's properties also a Marriott Platinum Premier Rewards member. My wife and I just completed a one night stay at this Marriott property on the University of Maryland's campus. We went into this reservation with our eyes open, after reading many of the negative comments shared by other contributors. Frankly, I had my doubts about the reviews. I'll never make that mistake again.

In my opinion, this is a very challenged property. I'm afraid we shared virtually every concern shared by other reviewers. Black hair all over the bathroom floor. An unattractive, damp, strange smell greeted us as we entered the room. No available local transportation around campus or local businesses. Additional laundry bags were not available when needed at the front desk this morning (bags were available when we checked out). Both the restaurant and lounge were closed until 4pm on a Friday afternoon (fortunately, the lounge manager offered to open early after we had to make the request in an adjacent building - why did we have to initiate this request? Shouldn't the front desk clerk offer to do this when we inquired during the check in process?). I read about each of these issues in previous posts - they shouldn't have been a surprise, but they were. I guess I expected the existing issues to be addressed.

I'd like to share few additional shortcomings we experienced. First, I guess I've become accustomed to being greeted during check in by a clerk that goes out of his or her way to mention a customer's status (Silver/Gold/Platinum/Platinum Premier) and thank you normally follows. None of this happened during our check in yesterday. Secondly, the Concierge lounge at this property was not open during the weekend. That's not uncommon for Marriott properties. What was unexpected was absolutely no offer to make up for the inconvenience - typically free breakfast or some other accommodation I've received at EVERY Marriott I've visited across the United States. I guess I've been spoiled. When I asked about this issue, the check in clerk stated "the management of this property has decided not to offer any accommodation for the unavailable Concierge lounge". I then asked for the manager's business card. I was told a card was not available, but the clerk did write his name on an unused key card carrier for me (another first - no business card). Third, my wife visited an on-site Starbuck's store. It took 15 minutes to purchase two regular coffees. A line formed. The clerk at Starbucks could have cared less.

I do have one last overall comment. It seems to me this property is very concerned about maintaining their LEEDS designation - more concerned about "being green" than taking care of their customers.

This morning, while checking out, an employee - he may have been the manager, I don't know, he didn't introduce himself, did hear me say our stay had not been a pleasure. He said, "Talk to me", no introduction, not, "can I help", not, "I'm sorry", not, "help me understand and let me make it right". I wasn't pleased when approached in what I perceived (maybe incorrectly) as a disrespectful manner, and asked him to check with his front desk clerk and read TripAdvisor for my detailed explanation.

This is not the place for recreation. If you are not attending an event at the University of Maryland, there is not much to do in the local area. Nice hotel, clean accommodations, restaurant is just ordinary and quite expensive.

The Inn and Conference Center is at the periphery of the University of Maryland. It is under the Marriott brand but is the poorest Marriott I have ever been in. The building is lovely, and my room was adequate size, but lots of little things are wrong. The bath was slippery, only a poorly located grab bar, beds far too soft and uncomfortable, thin towels, etc. at least widi is free! There is a Starbucks, but the only restaurant, the Garden Restaurant, is totally mediocre with poor food, a terrible wine selection, and poor service. The only other place to eat is the bar, and that uses the restaurant kitchen and so service is equally slow. Room service is also very slow, and one needs a car to get to any other place to eat. Finally, while the Inn is, technically, walking distance to the University, the walk is 4 or 5 blocks to the closest point on campus. It would be good if there were a shuttle or even golf carts to get people to campus - even if it charged a small amount.

Stayed for 3 nights on business. Rooms were smaller than a dorm room. The air was either on or off, you couldn't set it. There are signs in the shower telling you to let the hot water run for a while in the morning so it could warm up. The rooms were musky and damp. There was no refrigerator. For $170 a night i expected more. To finish off my visit. The maids put a comforter on my bed that had fresh (it was still red) blood on it. When I told the front desk when i checked out they said sorry. that's it