I stayed at the Holiday Inn Express with my wife and my daughter on Saturday night, November 23rd. I booked a room for 3 adults through Hotwire.com the night before our arrival. Upon arriving, we were greeted by a very courteous and friendly staff member, Jamal. Our room was to be on the seventh floor, where, Jamal explained, that a party that took up the rest of the floor, had the potential to get noisy and that we might not have a good night’s sleep up there. The rest of the rooms in the hotel, which can accommodate 3 adults were already taken with the exception of a room on the second floor, which had just a king size bed. At this point I asked if I could get a refund and I would go somewhere else, but because I booked through Hotwire, this was not an option.
We asked if we could get a rollaway and our request was honored and brought up to the room within 5 minutes. The room was very small, the rollaway just fitting into the only available space in the room. The heater was on the noisy side. Everything else in the room was fine. There were plenty of toiletries, towels, etc. Internet access from the room was easy to get. I slept ok, my wife’s sleep was disturbed several times by people coming in through the back door of the hotel. The room we were in, room 212, sits directly above this hotel entrance. My daughter didn’t sleep well at all on the rollaway. Perhaps it was because she was close to the door. The room itself did not seem to be very well insulated for sound as one could here voices, footsteps, etc., from the hallway and adjacent rooms.
The hot breakfast was just as the property said it would be. Eggs, sausage, pancakes, fruits, buns, breads, juices, cereal all were available. And it was all good. The dining area was large and had plenty of available seating.
As we were there just to get a good night’s sleep before getting back on the road the following morning, we did not take advantage of any of the amenities that this establishment offered.
Because the staff probably saved us from a potentially sleepless night and did the best they could to accommodate us under the circumstances, I would rate them as excellent. However, because the room we did decide to take didn’t really meet up to our expectations, I would rate the room a bit below average, hence my overall rating of just average. Should we find ourselves in the area again, I would most likely choose a different property to stay the night, however I would stay at this Holiday Inn Express if that’s all that was available in the area.
- Also Known As:
- Comfort Inn Hunt Valley Hotel
- Comfort Inn Hunt Valley Hotel Hunt Valley
- Hampton Inn Baltimore
- Hunt Valley Hampton Inn
- Hampton Inn Hunt Valley
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