The Oregon Grille has always been known for its excellent food and its impeccable service. Four of us went there for brunch on Sunday, June 22nd. We were seated promptly. No waiter/ waitress approached our table to take our order for one solid hour. We requested the waitress to bring some bread/rolls and butter three times before any was brought to our table. The manager wrote that “the chef has instructed the staff not to serve bread and butter until the first course arrives”. However, he wrote that “if bread and butter is requested, that they are to serve it immediately”.
Two of us ordered sautéed soft crabs for an appetizer. Those were served raw. This is inexcusable. Our entrees were adequate. The waitress cleared the table and left the check; she didn’t bother to ask if we wanted dessert, tea or coffee. We ordered coffee and it was served to me super lukewarm. Yes, she brought me a warm cup of coffee, but it was an afterthought. Also, the stall in the ladies room for the handicapped was unusable. The handle for flushing was broken and the toilet had not been flushed. Again, inexcusable.
With all the things that went wrong,, I wrote a letter that evening to inform the manager that we were very disappointed. I had no reply for three weeks, and that came only after I had written to the owner. In that letter, the manager wrote about the raw crabs, as “soft crabs that were undercooked” It is terribly dangerous to serve a raw soft crab.
The reply from the manager was also lukewarm. He offered no recompense. His best deal was to “make a reservation and I will personally assure that everything is perfect.” I, nor my friends, have any intention of returning.
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