First the good: The room (a king studio) was large and comfortable and mostly clean. It was L-shaped with a nicely-appointed kitchen (dishwasher, frig, stove). It would have been hard, though, to prepare a full meal with the limited stock of pans, utensils etc. on hand. We were in a quiet back corner of the complex, which includes several apartment-like buildings with exterior entrances. The hotel is very close to the light rail that travels into Baltimore, thus saving on the hassles and expense of driving and parking. Several restaurants are within a short drive, although nothing is within walking distance.
And the not so good: We did not have bath towels in the room and didn't realize it until my husband was looking for one after his shower. I don't know if it was an oversight, or one of the idiosyncracies of staying at a long-term hotel. We had a two-night guaranteed reservation that I'd made several weeks before arrival. When we arrived the first evening of our planned stay, we were told that the hotel had overbooked, and they were going to put us up at a Holiday Inn down the street. Unfortunately, one of the reasons I'd booked this hotel is for the kitchen (I had a cooler of food I'd just purchased from a health food store, and I needed to keep it frozen). For a number of reasons, we always try to have a kitchen in our room when we travel--and we were being moved to a standard room. The Holiday Inn also did not include breakfast in the rate--another reason we'd booked this hotel. While Chase paid for our night at the Holiday Inn, and offered to put my food in a freezer in their kitchen overnight, it was not the best of options--and we had to pack everything up the next morning and return for the 2nd night of our stay at Chase. All in all it was fairly disruptive. The desk clerk was sympathetic and tried to be helpful; I realize this was beyond her control, but we were, nevertheless, inconvenienced. In all my travels--and they are extensive, I've never been "overbooked" and shifted to an alternate hotel. I've given the "service" rating a 2--that does not reflect my interactions with the staff who were all accommodating; it reflects the attitude of managment.
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- Also Known As:
- Chase Hotel Hunt Valley
- Chase Hotel By Woodfin