We were given a list of hotels in the area honoring the government rates and unfortunately the only hotel with government rate rooms left was this Holiday Inn Express! Pretty obvious why after we got there.
To begin with I was given a room that was directly in front of a noisy elevator. When I asked to move I was provided a room that was old, and smelled of dog or cat urine. It was awful. I thought maybe it would get better but then turned on the TV to find out it didnt work. My colleagues did not work either.I called the front desk who said they would send someone the next morning which meant I could not watch a favorite show. When I got back from business the next day, I checked my room to find the adjustment was not made to the TV. I than told them to smell the urine too they might want to shampoo.
They sent a housemaid and some Engineer that acted like it was fine- which was very funny since my colleague gagged when she walked into my room! Then he checked the TV and went ahead and moved me to another room which was at the end of a corridor. The room was musty, had pubic hairs in the bathroom and peeling walls but at least it didnt smell like urine. I had no choice but to resign myself to this room. I called for a wake up call and the next morning awoke without a phone call so I thought I awoke early until I looked at the clock and it was an hour past the time requested! I was therefore late. When I told the front desk they checked the log and said yes my room did not ring. They said they would "talk" to the person at the desk that night. Seriously that was their apology.
Really one of the worst hotel experiences in a long time.
The only good thing about this hotel was their shuttle drivers.
- Also Known As:
- Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
- Holiday Inn Express Baltimore - Bwi Airport West Hotel
- Holiday Inn Express Baltimore
- Holiday Inn Hanover
- Hanover Holiday Inn
- Official Description (provided by the hotel):
- Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more less
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