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“Little things not quite right” 3 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #7 of 14 Hotels in Hanover
Certificate of Excellence 2014
New York City, New York
1 review
“Little things not quite right”
3 of 5 stars Reviewed 4 days ago NEW

Been there 1 night so far amid 3-night stay. New or newish, clean, attractive decor all pluses. Breakfast bar perfect HIE style, with courteous, prompt attendants. Bathroom & bedroom mini suite very nice. Great water pressure even on high floor and plenty of hot water. Plenty of outlets. Excellent bed. Quiet despite being near airport. Got IHG Platinum upgrade. I'd even give it a 5 based on expectations scaled to type of property. But too many little things were or are wrong.

Pre-stay email to management for very small, routine requests got odd, unsatisfactory reply, and my followup got no reply. At midafternoon checkin front desk clerk left me hanging a long time while he handled a phone call; nobody backed him up and no asking caller to hold. So much for Platinum checkin.

Room was clean but looked like chambermaid had left in a hurry b4 finishing. Seat cushion was upright. Toilet seat was up. Shower curtain was half in, half out.

Tissues are cheap/scratchy. Minimal toiletries. Bare-bones TV selection.

I'd still give it a 4 based on reasonable expectations except this morning the alarm woke me at 5:15! Leftover white-noise setting from previous guest, apparently. Didn't know it was my job to check. Why? Because it isn't. Couldn't figure out in a hurry how to shut it off. Finally unplugged it but too much commotion to be able to get back to sleep.

Told desk clerk. Minimal "sorry."

AC noisy but that's normal.

I like this place but their sign says "Tell us how we're doing on TripAdvisor," so I have.

Stayed April 2015, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    74
    46
    16
    12
    3
See reviews for
38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Berlin, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Visited Baltimore for the weekend to attend an Orioles game. Chose this hotel due to it being 10 minutes from the stadium, and free breakfast. First of all, this hotel does not offer the channel that carries the Orioles games, found it weird, had to visit a local bar to catch the evening game, before our game the next day.

Here comes the major fail. Complimentary breakfast was a complete disaster. There were six cases, pans for food offerings. Only ONE had anything in them, eggs.... The sausage, cinnamon buns, bagels, and fruit were all EMPTY. And to top it off, No Coffee at all...The trash can was overflowing on the top and the floor. This episode appeared to be a total failure of preparation and professionalism. The employees seemed absent and unavailable. We couldn't check out fast enough.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanover, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I am sorry but my husband and I thought this place had it all until.... BREAKFAST. We did the park, fly and sleep package before we traveled to our destination. Now to set the scene Id like you to imagine hearing the Bates motel music before the scary shower scene.... Enter, BREAKFAST. First of all we paid EXTRA for this hotel for a free , hot breakfast , When we arrived downstairs there was about 1 tablespoon of scrambled eggs, the pancake server was broken and the sausage looked like something out of the dark ages. We waited for about 20 minutes along with the other poor souls of the free breakfast betrayal for more scrambled eggs... Finally, we hoped, the eggs had finally arrived.. to everyone's horror they were unidentifiable yellow tacos called eggs with puke colored cheese wiz on the inside.... I took one and starred at it and decided Id rather not eat it. My husband in his bravery gobbled one down. His description will linger in my ears forever.. he called it, tasteless Styrofoam and I chuckled as he scraped the puke colored cheese wiz from the inside of this egg taco. Folks. if you want I nice place that's close to the airport with a free shuttle and free parking .. this is your place ! However, take our advise and warning... Go next door and pay a few bucks for a nice Denny's breakfast !

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Of course I read the bad reviews--I always do before choosing a place to stay or eat. This hotel had a few bad reviews, but the location was right so we spent a night there. Our experience was great. None of the problems other reviewers cited. Friendly service, immaculate lobby and rooms, quiet, good hot water supply, nice bed, complete free breakfast. Good price too.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 5 days ago
Thanks PJ Maxim, we really appreciate your wonderful comments and feedback. I'm glad we were able to accommodate all of your lodging needs. As we strive to provide our guest with the best customer service it is our pleasure to make you feel like you're home away from home. Thanks for choosing us here at the Holiday Inn Express BWI-West and we look forward to seeing you again during your future travels.
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Newtown Square, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel, staff was. Extremely clean hotel. I thought the shuttle to restaurants and nearby casinos is a big asset. Location is extremely convienent to all major highways.
Rooms were clean and hotel has been recently been remodeled. The break feast area was well stocked with an assortment of hot and cold items. If in the area this hotel is a for sure a winner.

Room Tip: All rooms are excellent
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 5 days ago
Thanks Michael F for your wonderful comments and feedback of your experience at our hotel. It's a pleasure to know that you really enjoyed your stay with us as well as some of our local attractions. Hope you've had the chance to enjoy our delicious hot breakfast along with our signature cinnamon rolls. Thanks for choosing the Holiday Inn Express BWI-West and we look forward to seeing you again soon.
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Cherry Hill, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

HIE is a nice value hotel. It's clean. Everyone is nice. Free breakfast. But I really don't like their beds. My stay at BWI was no different. It's nice they have firm and soft pillows. But I find firm to be too firm and soft too soft. Next their beds are firm. Very firm. Extremely firm. I'm a side sleeper so I need a bit of give but still have support. Their beds just hurt for me. So I'm giving up on is brand. If you like a firm bed, then they might be perfect for you.

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 5 days ago
Dear Thomas P,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness and breakfast.

However, we’re sorry we fell below your expectation regarding the beds. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

nice clean hotel. pretty quiet. clean, with the normal holiday inn extras. with a nice warm breakfast with a little more than usual add ons. had the usual gym facilities. nice shuttle that will take you to the airport.

Room Tip: very close to the BWI Airport
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  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 5 days ago
Thank you for staying with us here at the Holiday Inn Express BWI-West. It is always a pleasure to be able to accommodate all of your lodging needs. Our goal is to provide our guest with 100% guest satisfaction. Hope you've had the chance to enjoy some of our local attractions such as the Maryland Live Casino, Medevil Times, Arundel Mills Outlet Mall, etc. We really appreciate you taking the time to give us your comments and feedback and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
#9 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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