Been there 1 night so far amid 3-night stay. New or newish, clean, attractive decor all pluses. Breakfast bar perfect HIE style, with courteous, prompt attendants. Bathroom & bedroom mini suite very nice. Great water pressure even on high floor and plenty of hot water. Plenty of outlets. Excellent bed. Quiet despite being near airport. Got IHG Platinum upgrade. I'd even give it a 5 based on expectations scaled to type of property. But too many little things were or are wrong.
Pre-stay email to management for very small, routine requests got odd, unsatisfactory reply, and my followup got no reply. At midafternoon checkin front desk clerk left me hanging a long time while he handled a phone call; nobody backed him up and no asking caller to hold. So much for Platinum checkin.
Room was clean but looked like chambermaid had left in a hurry b4 finishing. Seat cushion was upright. Toilet seat was up. Shower curtain was half in, half out.
Tissues are cheap/scratchy. Minimal toiletries. Bare-bones TV selection.
I'd still give it a 4 based on reasonable expectations except this morning the alarm woke me at 5:15! Leftover white-noise setting from previous guest, apparently. Didn't know it was my job to check. Why? Because it isn't. Couldn't figure out in a hurry how to shut it off. Finally unplugged it but too much commotion to be able to get back to sleep.
Told desk clerk. Minimal "sorry."
AC noisy but that's normal.
I like this place but their sign says "Tell us how we're doing on TripAdvisor," so I have.
- Official Description (provided by the hotel):
- Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, BookIt.com, Cheap Tickets, Orbitz, Travelocity, Despegar.com, Hotels.com, Priceline, Odigeo and TripOnline SA so you can book your Holiday Inn Express Baltimore - BWI Airport West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
- Holiday Inn Hanover
- Hanover Holiday Inn