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“Pittsburgh Perry's Excellent Stay” 5 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #5 of 13 Hotels in Hanover
Pittsburgh
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Pittsburgh Perry's Excellent Stay”
5 of 5 stars Reviewed 2 weeks ago

The staff knows how to treat a guest, Beginning with Kuiara Jackson,assoc manager, and including Kevin at the desk, and trainee Britiany, we were registered in promptly with friendly smiles. The room was clean. We left our car for 13 days while we traveled to Germany We left at midnight and returned at midnight. There were never any problems and the hot breakfast that came with the room was excellent. Using a AAA discount, we were given a good room rate.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 1 week ago
Thank you for staying here with us here at the Holiday Inn Express BWI-West. I'm glad to see that our staff has provided you with outstanding customer service. I hope you've had a wonderful trip to Germany and a safe trip back home. We really appreciate you taking the time to give us your comments and feedback. It is always a pleasure to be of great service to our guest. I will be sure to forward this survey to Kuiara, Brittany, and Kevin. We appreciate your loyalty and we look forward to seeing you again soon.
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121 reviews from our community

Traveler rating
    61
    38
    11
    8
    3
See reviews for
33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Carlisle, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Kudos to Holiday Express Hanover, MD for having one of the friendliest staffs I have ever encountered. The care they put in this property is very apparent with the beautiful landscaping and extremely clean rooms and grounds. The hotel was very quiet and I slept extremely well. We were invited to the Manager's reception, enjoyed some yummy crab balls and drinks, it was a really nice spread of snacks and drinks. Hotel is very up to date, beautiful rooms, fast free internet and a bountiful free breakfast. This is now my first choice of properties in the BWI area.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 1 week ago
Thank you for staying with us here at the Holiday Inn Express BWI-West. It is with great pleasure to be able to provide our guest with outstanding customer service. We're glad we were able to accommodate all of your lodging needs and we really appreciate you taking the time to give us your comments and feedback. Hope you had a chance to enjoy some of our wonderful local attractions during your stay. We really appreciate your loyalty and we look forward to seeing you again soon.
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Hudson, New Hampshire
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A friendly greeting awaits you at this hotel the Staff were great. The room was very clean with free in room coffee and wifi. The hotel was very close to the local Mall for all sorts of dining options.

Easy to find off the freeway .

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 1 week ago
Thank you for staying with here at the Holiday Inn Express BWI-West. We're glad you've had a great experience during your stay with us. It's pleasant to see that you've had the chance to visit some of our wonderful local attractions. We really appreciate you taking the time to give us your comments and feedback as it helps us to ensure great customer service for our guest. Thanks again for choosing our hotel and we look forward to seeing you again soon.
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everywhere, US
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 26, 2014

Staff was friendly, even got up early to accommodate guests needing an early breakfast. Friday, it was 5:30 AM!
Rooms were clean, and neat.
Only negatives were older hotel elevators and slow internet.

Stayed September 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 4 weeks ago
Thank you for choosing the Holiday Inn Express BWI-West. We're glad we were able to accommodate all of your lodging needs. Sorry you didn't have time to enjoy our delicious breakfast or our signature cinnamon rolls. We really apologize for the inconvenience of the elevators and the internet service. We will be sure to forward all of your comments and concerns to the proper departments for review. Thank you so much for taking the time to give us your feedback to us to provide the best customer service for our guest. Thanks again for choosing our hotel and we look forward to seeing you again soon.
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Texas
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 23, 2014

We spent one night at the Holiday Inn Express. We took the train from DC, shuttle bus to the airport and HI Express picked us up to take us to the hotel. The shuttle driver was the friendliest, nicest driver ever!! He told us how to take the light rail and let us know when he would be going back to the airport so we could catch the metro to make our sightseeing day seamless!! As soon as we called to be picked up at the end of the day, they were right there!

The hotel itself is exceptionally clean and the staff couldn't be friendlier. The rooms are quite spacious. Breakfast was very nice. Would I stay here again - absolutely!!!

Room Tip: Great place to stay for a night in Baltimore or an early morning flight out of BWI
See more room tips
  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 4 weeks ago
Thank you for staying with us here at the Holiday Inn Express BWI-West. We hope you enjoyed your time sightseeing in downtown Baltimore. It's a lot to see there such as the Inner Harbor, Aquarium, Museums, the new Horseshoe Casino, the different shops and restaurants, etc. We're glad we were able to accommodate all of your lodging needs as well as transportation. We really appreciate you taking the time to give us your comments and feedback. It helps to ensure great customer service for our guests. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 22, 2014

Stayed here for a wedding of a friend. The room was spacious and quite clean, fairly on par with what I expect from a decent hotel airport. The breakfast was pretty extensive. DO NOT MISS BREAKFAST, otherwise you will be stuck with Denny's, which was waaaay worse.

The best part of the stay was the staff. I had a really bad morning and arrived hoping for early check-in. My room was not ready. Luckily, a room down the hall was ready and they moved me into that room. The staff also helped with a variety of smaller things throughout my stay. I have status at a variety of hotel brands. I have no status with IHG, but still received great service.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 4 weeks ago
Thank you for staying with us here at the Holiday Inn Express BWI-West. Glad to see you've enjoyed your stay with us. We hope you've had the chance to enjoy some of our famous signature cinnamon rolls from our breakfast bar as well. We really appreciate you taking the time to share your comments and concerns as it helps us to ensure great customer service for our guest. Again we thank you so much for choosing our hotel and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

The hotel was situated so close to the Amtrak, Airport and Light Rail that driving to Baltimore from Richmond was a ridiculous idea. Their shuttle picked me up from Amtrak on the day of arrival, provided a ride to and from the light rail every day of the 4 days I was there, and gave me a ride back to Amtrak when I left. Each of the shuttle drivers were very friendly, pleasant and helpful.
The staff of the hotel was so customer focused that it seemed like you were staying with family! I checked in the afternoon of my arrival, and when I went out a couple hours later, reception greeted me by name! These are pleasantries that just don't happen at other hotels. The room was well appointed, very clean and very, very quiet. I am usually reluctant to stay on the 1st floor because people walking on the floor above many times sound like thundering elephants, but I really liked the king room that was available there. I was told I could move if I did not like the room. But in the 4 nights and days I was there, not a single sound from above.

I was more impresssive with the value of this hotel stay and any in the last few years!

  • Stayed September 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 4 weeks ago
It gives me great pleasure to see that you've received the best customer service during your stay with us. We're glad that you've had the chance to take advantage of our great shuttle service. We here at the Holiday Inn really appreciate your comments and feedback as it helps us to provides the great customer service that our guest deserve. Thank you for choosing the Holiday Inn Express BWI-West and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hanover
#8 Business Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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