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“旅程中最爛的旅館 The worst hotel this trip” 1 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #6 of 13 Hotels in Hanover
Hsinchu City, Taiwan, Republic of China
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
6 helpful votes 6 helpful votes
“旅程中最爛的旅館 The worst hotel this trip”
1 of 5 stars Reviewed 5 days ago NEW

這間旅館在各個層面上都很糟。首先,我去電旅館40分鐘後接駁車才到Amtrac/MARC火車站來接我。不只這樣,在接到我之後,接駁車先去BWI機場接更多人(正常),然後出乎意料地又回到車站接更多人。車站到旅館明明只要10分鐘左右,我卻在車上坐了半小時多。換言之,從我抵達火車站到辦理入住登記就花了一個多小時。櫃檯只有一人辦理入住登記,隊伍也很長。沒想到輪到我時,櫃檯人員不是問我今天好不好,反倒開始抱怨他今天心情很糟。旅館並未提供優悅會白金卡會員的客房升等。房間還可以,但凌晨2點外頭還能聽到家族聚會的人的噪音,顯見隔音需要加強。連續兩天Great Room在早餐時段都熙熙攘攘,不僅要花3-5分鐘排隊取食,連座位都很難找。要排隊取食就算了,而且因為早餐服務人員的食物添加速度太慢了,從來沒有哪個時候是各樣食物都有的。退房人員跟旅館內的自助洗衣機則還可以。

This is a bad hotel in almost every aspect. First, the shuttle came 40 minutes after I call, and that's not it. After picking me up from the Amtrak / MARC station, the shuttle went to the BWI airport to pick up some people (expected) and then surprise, surprise, the shuttle went back to the station again for more guests. The ride from the station to the hotel should have only been about 10 minutes, but it took more than half an hour. In essence, I had to wait for more than an hour from train arrival to check-in, not to mention that there was only one receptionist with a long line waiting. Guess what, when it was finally my turn, the receptionist didn't ask how my day was, but instead started to complain that he had a bad day. Room upgrade for IHG Reward Club Platinum member was not provided. The room was okay, but I couldn't really bear the noise at 2am because of family reunion activities outside. Better soundproof was definitely needed. The Great Room was a zoo during the breakfast hours. In both mornings, there was a long line for the food (3~5 minutes) and seat wasn't easy to find, either. Not only do you have to wait in line for the food, there was never a time when all choices were available, as the staff was slow to replenish food. The check-out person was okay, and so was the on-site laundry.

  • Stayed August 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    54
    37
    11
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Carlisle, Pennsylvania, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a beautiful hotel and it was very quiet. It is easy to get to. I had a 6:00 am flight; the hotel shuttle had me to the airport by 4:00 am. I was able to leave my vehicle at the hotel, and the shuttle picked me up after I returned. I will stay there the next time I fly out of BWI.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, yesterday
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to see you've had a wonderful experience during your stay with us and that you were able to take advantage of our great Park Stay and Go Package. This package is a great savings when wanting to leave your car here while on vacation or away on business instead of paying for those expensive parking garages. It's always a pleasure to be able to accommodate all of your lodging needs. We really appreciate you taking the time to give us your comments and feedback as it helps to provide our guest with the best customer service. Again, we thank you for your loyalty and hope to see you again soon.
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Colorado Springs
Top Contributor
184 reviews 184 reviews
43 hotel reviews
Reviews in 68 cities Reviews in 68 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Chain hotel but superior service. Front desk always available and really nice folks! Comfy rooms and beds. Clean room and bath. Nice bathrooms--roomy. Right across from Arundel Mills Mall and the Live Casino complex. Shuttle to airport available, but if you have a car rental to return., this place couldn't be more convenient. If I had any complaints, it's that their breakfast room was too small--folks had to use tables in the lobby (which I think are there for that reason). I wold definitely stay here again.

Room Tip: Not near the highway so any room is nice.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 3 days ago
Thank you for staying with us here at the Holiday Inn Express-BWI-West. It's been a pleasure to have been able to provide all of your lodging needs. We're glad you've had the chance to enjoy some of our wonderful local attractions during your stay. We really apologize for the size of the breakfast bar area and for any inconvenience that this matter may have caused. We appreciate you sharing your comments and concerns as we will definitely forward them to the proper department for review. Overall we hope to have made your stay feel like home away from home. Thanks again for choosing our hotel and we look forward to your next visit with us.
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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The property is in excellent proximity to the airport. The room was very comfortable. Lamont was the Airport shuttle driver and he was great. All of the staff were very accommodatng. Holiday Inn BWI will definitely be my choice for lodging for my next visit to the Baltimore area.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 2 weeks ago
Thanking you for taking the time to give us your comments and feedback. I'm not sure if you have the correct property. We do not have a shuttle driver by the name of Lamont, but we're glad to see that you've had a great experience at the Holiday Inn/Holiday InnExpress BWI. It's always a pleasure to be able to provide our guest with the best customer service. We're glad that we were able to accommodate all of your lodging needs. Whether it's at the Holiday Inn or the Holiday Inn Express we really appreciate your loyalty to the IHG Brand. Thank you for choosing our hotel and we look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willingboro, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel very nice accommodations. BUT it is STAFF that made the stay great.
Anything we needed they made possible. Always a smiling hello. The BEST cinnamon rolls.
The location was easy to get for business and site seeing.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 2 weeks ago
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had a wonderful experience here at our hotel. Even though you were here on business we're glad you had the opportunity to enjoy a little leisure time and visit some of our wonderful local attractions. It was a pleasure to be able to accommodate all of your lodging needs as well provide a wonderful breakfast along with our delicious signature cinnamon rolls. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide our guest with the best customer service. Thanks again for choosing our hotel and we forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 4 weeks ago

Booked via trip adviser in under 60 sec. Room clean, spacey. Friendly service. Food in ground floor restaurant better than expected. Friendly waiter and bar manager. Check out procedure quick. Good coffee at check out counter . Only 5 min to rental car return.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, 3 weeks ago
Thank you for staying with us here at the Holiday Inn Express BWI-West. It's a pleasure to be able to accommodate all of your lodging needs. We're glad you've had the chance to enjoy our wonderful complimentary breakfast and not to mention our amazing signature cinnamon rolls. We're very happy to see that our staff made your stay with us a great experience and we look forward to your next visit. We really appreciate you taking the time to give us your comments and feedback as it help us to ensure great customer service for our guest.
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San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed August 4, 2014

Stayed on business last June. Early check-in was provided by guest service agent, thank you for that. Staff was nice. Rooms are spacious and product is very good for the price. Shuttle is a plus. Will stay on business again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, August 7, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to be able to accommodate all of you lodging needs. Maybe your next visit with us will be more leisure that business, so that you may get the chance to enjoy some of our wonderful local attractions. We really appreciate you taking the time to give us your comments and feedback to help improve and provide our guest with outstanding customer service. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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