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“Perfect hotel for the purpose of our trip.” 4 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #7 of 14 Hotels in Hanover
Certificate of Excellence
Fremont, Ohio
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Perfect hotel for the purpose of our trip.”
4 of 5 stars Reviewed April 29, 2014

We checked into this hotel over the weekend to have a place to sleep during a family event. It was perfect for that. Everywhere we needed to be it was less than a 15 minute drive. There is a larger sized dorm room fridge and a microwave in each room. They serve infused water in the lobby at all times which after a 7 hour drive tastes so refreshing. The rooms were very clean. I didn't care for the pillows provided. I just couldn't get comfortable. Breakfast was excellent. It was not your typical bagels and cereal place. They had sausage biscuits and gravy as well as eggs. I had never stayed at a holiday in express before. If they are all like this I would stay here again.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, May 15, 2014
Thank you for choosing the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs, We hope your family events was a success and that your next visit with us you'll get the chance to enjoy some of our local attractions. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide great customer service to our guest. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
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178 reviews from our community

Traveler rating
    81
    61
    20
    12
    4
See reviews for
43
34
14
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Shippensburg, Pennsylvania
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 10, 2014

My family and I used the park and stay option.The shuttle service was great and the hotel and staff were great! Rooms were clean and the Dennys restaurant next door is a nice touch.Overall there's nothing truly bad to say about anything.If your flying out of B.W.I. this is the place to stay.Do the park and stay package it saves time and hassle.I would definitely stay here again.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 11, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. We hope you had a wonderful time on your vacation and maybe during your next visit with us you'll have the chance to visit some of our great local attractions as well. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide our guest with the best customer service. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Rhode Island
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed April 7, 2014

We had a one night stay before an early morning flight. The room was nice and clean as well we had a good breakfast.

The front staff when we checked was really rude. We had to go back down to the front desk three times to initially into the room as the front desk clerk could not correctly get our keys to work. Each time the front desk staff yelled at us because they keys did not work. We were also not acknowledged as a IHG Rewards Platinum member which never happens at all the IHG hotels I stay at in a year.

The elevatosr are really slow and it takes a while for one to show up.

I will stay somewhere else next time.

Room Tip: Stay on a low floor so you do not have rely on the elevators.
See more room tips
  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 11, 2014
We sincerely apologize for all the inconvenience you've experienced during your stay at our hotel regarding the issues with your keys and the rudeness of the Guest Service Agent. We will definately forward your comments and feedback to the proper departments for review to ensure that this issue does not occur again. We will also like to apologize for not acknowledging your status as a IHG Rewards Platinum Member as we value your loyalty with the IHG Brand. If there anything we can do to make this matter right by you please contact us directly at the hotel at 410-684-3388. As always we thank you for staying with us here at the Holiday Inn Express BWI-West and we look forward to seeing you again during your future travels to make your next stay a great one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 4, 2014

Used this hotel to spend one night prior to vacation and to leave the car. Everyone was friendly and helpful. The rooms and entire hotel were very clean. The breakfast was fresh and plenty to choose from. Shuttle service was timely and drivers helpful. The only reason I didn't rate it excellent was the walls were really thin and you could hear everything in the hallway and in the rooms next door. I would stay here again.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 11, 2014
We're glad you enjoyed your overall stay here at our hotel. We sincerely apologize for the noise level of the hotel regarding the thin walls. I hope you're having a wonderful time on your vaction! It's our pleasure to be able to secure your vehicle while you're away. We really appreciate you taking the time to give us your comments and feedback. As always we thank you for staying with us here at the Holiday Inn Express BWI-West. We look forward to seeing when you return. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ada, Oklahoma
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 4, 2014

No worries about how to get to my hotel! I called the hotel and they sent someone to pick me up. This was great for me because my daughter and I were coming from different states to meet in Baltimore. She arrived early in the morning (1:05am) arrived at 1:30pm. A relief to me was that they were picking up my daughter early in the morning (even though she is 26, I still worry about her). And when she was ready to go back to the airport area and pick up a rental car, HIE staff took care of her again.
Room was great, breakfast was great! Overall the hotel is in a great location and staff are very friendly. I plan on staying here again.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 11, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. Glad to see that you've really enjoyed your stay here at our hotel. It is always a pleasure to be able to accomodate all of our guest needs. We hope you had the chance to enjoy some of local attractions in the area such as Casino Live, Medevil Times the big outlet mall (Arundel Mills) etc. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide better customer service for our guest. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherborn, Massachusetts
1 review
5 of 5 stars Reviewed March 30, 2014

My daughter is a college student in the area. She got bumped off a flight on her way to spring break and Jacob at the Holiday Inn helped save the day. She was able to get a great rate, dinner and a wake up call and she was on her way to Florida the next morning.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 11, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're very happy that we were able to accomodate all of your lodging needs. Thank you so much for taking time to give us your comments and feedback, we really value your opinion.
Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 27, 2014

This was I must say hands down the 'best Holiday Inn express that my husband and I have stayed in..' The staff was very polite and helpful and the rooms were nice,clean and comfy.. The shuttle driver was also polite but funny and Arundel Mills Mall and Live Casino were both minutes away. Overall it was time and money well spent.. We will definitely stay there again.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 1, 2014
Thank you for staying with us here at the Holiday Inn Express BWI-West. So glad we were able to accomodate all of your lodging needs. It's great to see that you've also had the chance to enjoy some of our local attractions during your stay with us. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide great customer service for our guest. We thank you again for choosing our hotel as a place to getaway and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hanover
#7 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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