We used the stay-park-ride pkg, and arrived back to 9 degree temperatures at 9 p.m. We were quite frozen standing on the curb when the van arrived beyond the advised time. However, while we were scrapping the snow and ice off the car, KEVIN arrived - scraper in hand, and proceeded to clean the car. He's the hotel engineer, and surely cleaning ice off cars is not part of his job description. But, he was ever so kind to two very cold people. We stay at this HIE when we have an early flight, and have always been more than satisfied. However, I do suggest a more accurate estimate of the van arrival time would be appreciated.