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“Great Service” 5 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #5 of 13 Hotels in Hanover
Toronto, Canada
1 review
“Great Service”
5 of 5 stars Reviewed October 17, 2013

The service we received from the staff was warm and friendly. Although we arrived very early and could not check in, we were given information and directions to amenities that allowed us to run some errands in the interim. The place was spotless and extra towels were provided immediately when asked for. Staff members Karen and Adam went out of their way to help meet our unique needs and seem genuinely happy to help. We were very impressed and would definitely stay here again, and would recommend them very highly.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, November 7, 2013
Thank you for staying wih us here at the Holiday Inn Express BWI-West. It's our pleasure to provide our guest with the best customer service. We're glad that we were able to accomodate all of your lodging needs and that Karen and Adam were very responsive to your needs. We really appreciate you taking the time to give us your comments and feedback as always we thank you again for choosing our hotel and we look forward to seeing you again during your future travels.
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124 reviews from our community

Traveler rating
    61
    40
    11
    9
    3
See reviews for
33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Buffalo, New York, USA
1 review
5 of 5 stars Reviewed October 13, 2013

We stay here for 2 nights this summer.
Pros: the people at the front desk are very kind. The breakfast is excellent.
Cons: Location is a little far away from Washington D.C , at least 30 mins for driving for non-rush hour time, and from Baltimore, downtown, at least 20 mins.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 16, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. Hope you've had the chance to taste our delicious cinnamon rolls during breakfast which is one of our signature items. We appreciate you taking the time to give us your comments and feedback as we value our guests opinion. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
Top Contributor
68 reviews 68 reviews
66 hotel reviews
Reviews in 58 cities Reviews in 58 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 12, 2013

Very nice staff,. And my main concern is clean.. And it was. Tub was bit too appealing. I mean if you a bath taker.. The lobby was clean. As well as the elevator... I was IMPRESSED .. When I woke up to take a shower... NO HOT WATER.. They had some one working on it. But would take all day.. So ... No shower.. Bu I can't fault them..speaking if staff.. My var broke down and e shuttle drive went way beyond her duty to help us.. Awesome job guys...

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 16, 2013
We would like to sincerely apologize for you not having any hot water during your stay with us. We're sorry for the inconvience this may have caused. If there is anything that we can do to make this matter right by you please give us a call ath the hotel direct at 410-684-3388. We're glad that we were able to assist you with any issues that may have occured with your vehicle. As it is always our pleasure to assist and provide the best customer service to all of our guests to the best of our ability. We hope you enjoyed your stay at our hotel outside of the issues you've had to incounter. We really appreciate you taking the time to give us your comments and feedback. As always we thank you for staying with us here at the Holiday Inn Expess BWI-West and we look forward to seeing you again during your future travels.
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Lincoln, Nebraska
Top Contributor
70 reviews 70 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 10, 2013

It takes a confident hotel to offer a free breakfast when there's a Denny's attached to it! Those who prefer a hot, made-from-scratch breakfast with a wide array of choices would normally opt for Denny's. The more frugal among us would be perfectly happy with the free breakfast offered here. There's certainly enough to satisfy one's appetite if you're willing to sacrifice "real" plates and silver for styrofoam and plastic.

When I began making semi-annual trips back east for alumni council meetings four years ago, this was the first hotel assigned to me by Hotwire. This was my first return visit to this property and I found it more than adequate with a particularly helpful and friendly front desk staff (kudos to Karen) along with engaging housekeeping staff and an eager-to-please shuttle driver, Al.
Even though I booked through Hotwire, I showed Karen my Priority Club card and was allowed to spin their wheel of fortune for a perk (a soda or sweet from their "Suite Shop," bonus points, etc.) and received a copy of USA Today at my door each morning. When I told Karen I was returning my rental car a day early and would take the airport shuttle to the terminal and call them, she said, "No, just call us here and we'll pick you up at the car rental facility" which I did and Al was there within minutes! He also recommended several excellent restaurants to which he'd gladly take and retrieve me to say nothing of nearby Arundel Mills and its adjoining casino.

The rooms here are fairly standard issue but nicely maintained. I even had a call from housekeeping asking if I was sure I didn't want an extra sheet. A profusion of plugs, a microwave and 3' mini (maybe this is "midi"?) fridge and a comfortable easy chair were icing on the cake. The electronic schedule board of flights from BWI in the lobby was a nice touch as well.

Room Tip: Like any Denny's, you can be assured of a long wait on Sunday mornings. Enjoy the hotel's f...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 16, 2013
We're so happy to see you've enjoyed your stay with us. It's was our pleasure to have been able to accomodate all of your lodging needs. I'm glad Karen and Al provided you with outstanding customer service as well as the rest of the staff. We really appreciate you taking the time to give us your comments and feedback as it helps to provide our guests with the best customer service we possibly can. We really appreciate your loyalty as a IHG Rewards Member and that you were also able to enjoy your perks during your stay. As always we thank you for staying with us here at the Holiday Inn Express BWI-West and we look forward to seeing you again during your future travels.
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1 review
4 of 5 stars Reviewed October 8, 2013 via mobile

Breakfast was fare. Staff wonderful but the menu was pretty much the same every day. We stayed 4 days. It was always fresh and restocked and very clean. The room was large and they went out of their way to get us a room near the elevator as my husband uses a cane.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. We apologize for the selection of breakfast items at the breakfast bar. We will forward your comments and concerns to the proper department head for further review. We thank you for taking to time to give us your comments and feedback as it helps us to provide our guests with great customer service. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013

I had to travel on the spur of the moment (Government Shutdown) and had to stay overnight prior to flight. From Karen? on the phone to Al driving the van ALL the staff were a joy considering my state of mind. I was not a happy traveler BUT they, the staff, got me out of my funk. Nice to have found this property.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. Sorry you had to travel on such unpleasant business. We're glad that Karen and Al were able to cheer you up and make you smile while you were down. It is our pleasure to have accomodate you with all of your lodging needs. We strive to always give 100% guest satisfaction. We really appreciate you taking the time to give us your comments and feedback. As always we thank you for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, FL
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 28, 2013

Once again, we found no disappointments or any reason for criticism of a Holiday Inn Express. Adam, the front desk employee who checked us in, could not have been more welcoming or pleasant and helpful! Thank you, Adam! The young lady at the desk was also great.... both are a great asset to this HIExpress-- hope the managers are aware! The location was fantastic, the rooms were clean and roomy, the breakfasts were tasty with very nice choices, the fitness center was clean and well equipped.... The hotel and staff get a 10+ from us!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. I'm glad Adam was able to provide you with great customer service as we strive to give our guests 100% guest satisfaction. We're glad that we were able to accomodate all of your lodging needs and that you were able to relax as well as enjoy your visit with family. Hope you had the chance to enjoy some of our wonderful attractions in the area. We thank you again for choosing our hotel and we look forward to seeing you again during your next visit to see your family. Hope you had a safe trip home see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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