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“Very Nice Stay” 5 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #8 of 13 hotels in Hanover
Mechanicsville, Virginia
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
“Very Nice Stay”
5 of 5 stars Reviewed September 17, 2013

Arrived late evening and we were greeted by a friendly staff with a quick check in. Room very clean and comfortable. The hotel was well kept and brightly lit. The morining breakfast offered a good variety of foods and was well attented to by staff. Located within minutes of 295, BWI, and around the corner from the huge Arundel Mills Shopping Center. There is a Denny's in the front lot which is open late night. You will be pleased if you book this hotel.

Room Tip: This is a 5 floor hotel and I can't imagine a bad room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
Thank you so much for taking the time to give us your comments and feedback as we value our guest opinion and strive to provide the best customer service. We're glad you had the chance to enjoy some our attractions as well as our delicious hot breakfast not to mention our wonderful signature cinnamon rolls. We thank you for staying here with us here at the Holiday Inn Express BWI-West and we look forward to seeing you again during your future travels.
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105 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Greenbelt, Maryland
1 review
4 of 5 stars Reviewed September 12, 2013

I attended a WOE Women of Excellence Fellowship conference at the hotel and everything was great. The conference was in the evening and the front desk was willing to go beyond the call of duty to make sure we had everything we needed. Breakfast was good and hot. They had biscuits and gravy….. WOW, it has been some years since I had good biscuits and gravy. They had pancakes as well. The dining area was clean and well attended too.

Room Tip: the room was quite and very clean
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
Thank for choosing our hotel for your event. We're glad we were able to accomodate all of your lodging needs as well. It was our pleasure to assist you during your stay with us. We hope your event was a great success and that you were able to enjoy some of our wonderful attractions in the area! As always we thank you for staying here with us here at the Holiday Inn Express BWI-West. We look forward to seeing you again next year for the Women of Excellence Fellowship Conference.
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Bernhards Bay, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2013

I stayed at this hotel for a weekend so I could be near to an elderly relative. This location was perfect! Not only was I just a five minute drive from my relative, the proximity to the outlet mall and airport was perfect. I was accomodated without issue when I asked for a different room away from noise. The room was just that....quiet! It was also very clean and comfortable. Parking was no problem, even though the hotel was quite full. The only downside I could find was the breakfast. If you're not an early riser you're out of luck!

Room Tip: Avoid a room on the first floor near the exercise room. There is a swinging door off the lobby that...
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
We sincerely apologize for the noise coming from the double doors on the first floor. We will surely address your concerns regarding this matter immediately. We really appreciate you taking the time to give us your comments and feedback as we strive to provide our guest with the best customer service. Thank so much for staying here with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. We hope you get the chance to enjoy our delicious hot breakfast on your next visit with us. We will be sure to forward your comments regarding the breakfast hours to the proper department. As always we thank you for choosing our hotel and we look forward to seeing again soon.
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Colebrook, New Hampshire
Top Contributor
385 reviews 385 reviews
189 hotel reviews
Reviews in 192 cities Reviews in 192 cities
210 helpful votes 210 helpful votes
4 of 5 stars Reviewed September 9, 2013 via mobile

I really enjoy Holiday Inn Express hotels... They are consistent, clean, newer then most standard Holiday Inn, courteous, and offer free breakfast!!!

I was warmly welcome and upgrade to a better room even if booked with Hotwire... I didn't feel like it was wrong using Hotwire and I even had the chance turning the wheel as a priority club member and got a free ice cream bar :-)

Very nice comfy room with high def TV, fridge, microwave, nice shower, great 2 beds... Internet was pretty slow but good enough for basic office needs...

Great fitness center with treadmills (2), elliptical, bike, rowing machine, power balls, dumbells, yoga balls, etc...

Very convenient business center with printer and very delightful staff...

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2013
Thank you for staying here with us here at the Holiday Inn Express BWI-West. We're really glad that we were able to accomodate all of your lodging needs. It is always a pleasure to provide our guest with the best customer service we possibly can. We would like to thank you for taking the time to give us your comments and feedback as it helps us to be more of a great service and better accomodate all our guests needs. Thank you again for choosing our hotel and we look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2013

I found very Good service, clean rooms, hotel is quite modern, and reasonable price, free Wi Fi ,close to the airport (3 minutes) relaxed atmosphere, Airport shuttle service is included (free of charge),Highly recommended

Room Tip: I slept on the 3rd floor i do not run any specific problem.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 10, 2013
We're glad you've had a great experience here at out hotel and that we were able to acomodate all of your lodging needs. We sincerely thank you for taking the time to give us your comments and feedback as it helps us to strive for our goal in providing the best customer service for our guest. Thank you for staying with us here at the Holiday Inn Express BWI-West. We look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 9, 2013

We stayed here while attending a friends wedding. Great place to come back to at night and really big rooms. Free parking onsite for our rental vehicle and the Outlet stores are only around the corner for shopping and food.
Basic breakfast was provided within the rate.
Would recommend the hotel is you are not looking for a luxury stay.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 10, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you were able to enjoy some of the wonderful attractions in our area as well as enjoying your friends wedding. We hope to see you again during your future travels and that you'll get to see and enjoy some of the wonderful things that our location has to offer. Again thanks for choosing our hotel and we hope your next stay is a great one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Falls, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 2, 2013

I had to fly out super early in the morning, so I chose this hotel to avoid a 5 am drive. Overall, it was clean, spacious, and comfortable. The front desk people were very friendly and helpful. Breakfast was wonderful - eggs, bacon, waffles, and fresh hot cinnamon rolls. That was a nice surprise!

Room Tip: I had a King-sized bed on the 5th floor. Very spacious room and bathroom and super quiet.
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, September 10, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad that you were able to relax and get some rest during your stay with us. We're also happy that you got to enjoy our nice hot breakfast in the morning before your flight. It was our pleasure to be able to accomodate all of your lodging needs. We would like to thank you for taking the time to give us your comments and feedback as it helps us to provide our guest with the best customer service. Thank you again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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