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“Thank you for your hospitality.” 5 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #5 of 13 Hotels in Hanover
Orlando
Top Contributor
79 reviews 79 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
99 helpful votes 99 helpful votes
“Thank you for your hospitality.”
5 of 5 stars Reviewed July 6, 2013

We have stayed here twice, and will likely return. The staff is very friendly and the rooms nice and clean. A shout out to Ms. Atalaya who every time I passed through the lobby had a smile for me and everyone else that was around.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, July 9, 2013
Thanks for taking the time out to give us your comments and feedback. We really value your opinion as it helps us to provide our guest with the best customer service. We're glad that we were able to accomodate all of your lodging needs and that you've had wonderful experience here at our hotel. Thank you for choosing the Holiday Inn Express BWI-West. We look forward to seeing you again during your future travels.
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129 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 14, 2013 via mobile

Rooms are now renovated but poor job done quality of work is not good. Ceiling in the bathroom in my room was not even level lower in one side of the bathroom. Also room smelled like a musty basement and piss. Not sure why as most everything in the room looks new except the old style ac unit so maybe the smell is coming from that not sure. Overall one night stay to catch a plane but not the place for more than that.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, July 2, 2013
Dear pontadepedras,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

I trust that the above issues will not deter you from choosing us as your hotel in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Michigan
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 10, 2013

Spent the night there on a business trip, spent a long day at work so looking to relax before the flight home in the morning. So...check in an we are greeted by some very nicely dressed ladies and gentlemen hosting one very nice happy hour! What a welcome sight after a hectic work day and not only wine and beer but cheese, meatballs etc.

The hotel was great, check-in was smooth and professional, rooms and lobby were clean and well maintained as was the outside grounds. the bed was very comfortable with plenty of outlets (I use a CPAP). Everything was great, I'd recommend this to anyone as a great place to stay. The offer a shuttle to the airport and the rental car return in 10 minutes away.

Thank you Holiday Inn...was a very nice stay.

Room Tip: All nice rooms
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, July 9, 2013
Thank for staying with us here at the Holiday Inn Express BWI-West. We're very glad that you enjoyed our IHG Rewards reception. It is our way of showing our appreciation to all of our loyal members. We're glad you were able to relax and unwind with us after a long day at work. It was our pleasure to accomodate your lodging needs and we look forward to seeing you again soon.
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Aberdeen, Maryland
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 8, 2013

I was lucky this time and got the young man at the right to check me in. I noticed that those who were checking in through the lady on the left were struggling a little because she was training someone while she was working. This can be awkward for those waiting in line. While you wait, you see one guy, the trainee, behind the desk not doing much and you are wondering why he won't assist the next customer.

The rooms are smaller than most Holiday Inns.

It is a little bothersome to have to write down all those details of your car that some of us don't have memorized - Tag number, year make and model of your car - sorry but I don't know my rental car data that early in the game. I wish there was a better way to authenticate parking. Then again, why do you have to do it at all? This seems to be a safe area, a little remote, why would non-customers want to park there? Possibly the cheapskates who don't want to leave car in long term airport parking?

Folks, bring your GPS to try to find this place. Better yet, use the shuttle service which is very good and you won't have to worry about getting lost.

Room Tip: Stay away from the noisy first floor.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, July 3, 2013
Dear johnmoore4,

Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. Our goal is to provide clean and comfortable stay to all of our valued guest and make their stay a memorable one. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 7, 2013

Very clean, quiet and restful. Area restaurants and a casino are nearby. Staff are friendly, but the hotel is busy - so Patience is a Virtue. Breakfast is typical HIE fare but it needs to be more seperated from the front doors and check-in/out.

Room Tip: Always ask for the top floor - thin floors so footsteps are easily heard.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, July 9, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad that we were able to meet all of your lodging needs. Our property can be very busy at times so we really appreciate all of your patience. We do have tables in our lobby area, but they're for our IHG Rewards reception on Wednesday nights. Our breakfast area is down the hall away from the front desk. We apologize for the miscommunication regarding the location of the breakfast area. We really appreciate you taking the time to give us your comments and feedback as it helps us to provide our guest with the best customer service. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
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Philadelphia, PA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013

We travelled with our 2 small kids & stayed overnight there in March 2013 to catch a very early flight out of BWI the next morning. Check in was easy. They even had a spin-the-wheel game to win a free snack or drink (which was a hit with my 7 year old). Room was clean as a whistle. Check out was fast. The desk clerk gave us easy & perfect directions to the airport. We did not use the shuttle service. I would stay there again anytime.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, June 2, 2013
Thank you for staying here with us at the Holiday Inn Express BWI-West. We're very happy that you've had a great experience at our hotel. Glad you and your family enjoyed the Spin the Wheel game at check in. All of our guest seem to really enjoy it, especially the children. Again we thank you for choosing our hotel and we look forward to seeing you again during your future travels.
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philadelphia, pa
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 20, 2013

Stayed with their park and fly package which is a great day. Check in was smooth, friendly and the rooms were recently renovated so they were wonderful. The shuttle driver that early am (6 am) made 2 runs to the airport so that we would not be crowded and was wonderful and personable even though his shift was ending at 6 am. Love it when the overnight guy is on it at the end of his shift - I realize how hard that can be. However, the return trip the following Saturday night was a mess. The front desk person was less than helpful and professed to be the manager on duty. Shuttle took over 40 minutes to get to us and another group waiting for us, blamed everything from the rain, to traffic ( 10 pm) and kept repeating he is doing his best. If he had just made a pick up at the airport and was in route to the hotel and would come back after - that is fine. But be honest - excuses are poor customer service. So would I stay again - maybe. If the last part of the journey wasn't so unpleasant, I would not hesitate to book again - now not so sure.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, May 28, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad that you've had a wonderful experience during your stay at our hotel. We do apololize for the inconvience of your return with our shuttle service. We would like for you to please contact us directly at the hotel at 410-684-3388 to discuss this matter further so that we can make it right by you. We really appreciate your comments and feedback and they will definately be forwarded to the proper department to make sure this matter never occurs again. We hope that you will give us another opportunity to provide you with the excellent customer service that we strive for all our guest. Thanks again for choosing our hotel and we look forward to seeing you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
#7 Business Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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